The 5g operations support system oss or business support system bss market has seen considerable growth due to a variety of factors.
• The market size for 5G operations support system (OSS) or business support system (BSS) has been expanding swiftly in the past few years. It is projected to rise from $99.63 billion in 2024 to $114.49 billion in 2025, representing a compound annual growth rate (CAGR) of 14.7%.
The growth experienced during the historic period may be credited to the rising acceptance of 5G, greater adoption of digital technologies, an amplifying focus on managing customer experiences, escalating digitization, and a growing propensity towards cloud-based services.
The 5g operations support system oss or business support system bss market is expected to maintain its strong growth trajectory in upcoming years.
• The market size for 5G operations support system (OSS) or business support system (BSS) is anticipated to undergo a swift expansion in the coming years, reaching $195.68 billion by 2029, with a compound annual growth rate (CAGR) of 14.3%.
This anticipated increase in the forecast period is primarily due to a surge in demand for data-driven decision-making, high-speed network connectivity, enhanced analytics, widespread usage of mobile devices, and a surge in digital transformation endeavors. In the forecast period, notable trends include a digitalization trend, the incorporation of artificial intelligence (AI), advancements in AI and machine learning technologies, a shift towards SaaS-based solutions, strategic collaborations between companies, and technological breakthroughs.
The surge in the utilization of cloud-based services is predicted to drive the expansion of the 5G operations support system (OSS) or business support system (BSS) market in the future. Cloud-based services comprise of computing resources like storage, servers, databases, networking, and software provided via the internet rather than being hosted on local systems. The uptake of these services is on the rise due to factors such as digital transformation, the requirement for scalability in IT infrastructure, cost-effectiveness, and the increasing embracement of remote work and AI-driven applications. The 5G operations support system (OSS) or business support system (BSS) amplifies the benefits of cloud-based services by facilitating smooth network automation, real-time data administration, and scalable infrastructure. This ensures peak performance and proficient service delivery within the 5G ecosystem. For example, a global survey conducted by AAG IT Support Service, an American digital transformation service provider in January 2025, of 753 technical and business personnel revealed that 63% of them heavily utilized cloud services, a rise from the 59% reported in 2021. Hence, this escalating usage of cloud-based services is fuelling the growth of the 5G operations support system (OSS) or business support system (BSS) market.
The 5G operations support system (oss) or business support system (bss) market covered in this report is segmented –
1) By Deployment Mode: On-premises, Cloud
2) By Application: Internet Of Things, Mobile Virtual Network Enabler (MVNE) Or Mobile Virtual Network Operator (MVNO)
3) By Industry Vertical: Information Technology (IT) And Telecommunications, Banking, Financial Services, And Insurance (BFSI), Media and Entertainment, Retail And E-Commerce, Other Industry Verticals
Subsegments:
1) By On-premises: Single-Tenant On-Premises, Multi-Tenant On-Premises, Hybrid On-Premises Solutions
2) By Cloud: Public Cloud, Private Cloud, Hybrid Cloud, Multi-Cloud
Major companies operating in the 5G operations support system (OSS) or business support system (BSS) market are focusing on developing innovative technologies, such as multi-cloud environments, to enhance network agility, improve scalability, and enable seamless integration across hybrid cloud infrastructures, ensuring efficient service management and optimized performance in the 5G ecosystem. Multi-cloud environments refer to the use of multiple cloud computing platforms, including public, private, or hybrid clouds, to distribute workloads, enhance flexibility, and optimize performance. For instance, in February 2024, Telefonaktiebolaget LM Ericsson, a Sweden-based telecommunications company, launched new service orchestration and assurance products, solutions, and capabilities to empower communication service providers (CSPs). The solution integrates AI-driven automation for real-time network optimization, ensuring seamless service delivery and reduced operational complexities. It supports multi-cloud environments, enabling CSPs to deploy services across hybrid cloud infrastructures with improved scalability and flexibility. The platform offers predictive analytics and automated fault detection, allowing proactive issue resolution and improved service reliability.
Major companies operating in the 5G operations support system (oss) or business support system (bss) market are:
• Samsung Electronics Co. Ltd.
• ZTE Corporation
• Huawei Technologies Co. Ltd.
• Accenture plc
• Cisco Systems Inc.
• Oracle Corporation
• Tata Consultancy Services Limited
• Fujitsu Limited
• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Tech Mahindra Limited
• Juniper Networks Inc.
• Amdocs Limited
• Ciena Corporation
• Mavenir Systems Inc.
• Comarch S.A.
• Hansen Technologies Limited
• Optiva Inc.
• Cerillion plc
• Netcracker Technology Corporation
• Subex Limited
North America was the largest region in the 5G operations support system (OSS) or business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the 5G operations support system (oss) or business support system (bss) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.