What Has Been The Evolution of the Digital Business Support Systems BSS Market in Recent Years?
The digital business support systems bss market has seen considerable growth due to a variety of factors.
• In recent times, there has been a swift expansion in the market size of digital business support systems (BSS). It is expected to escalate from $6.99 billion in 2024 to $8.31 billion in 2025, yielding a compound annual growth rate (CAGR) of 19.0%.
Factors contributing to this growth during the historic period included the surge in the telecommunications sector, the emergence of e-commerce, the increasing threat of cyber-attacks, rising global internet usage, and the widespread adoption of smartphones and mobile devices.
How Will the Digital Business Support Systems BSS Market?
The digital business support systems bss market is expected to maintain its strong growth trajectory in upcoming years.
• The market size of digital business support systems (BSS) is poised for a significant expansion in the forthcoming years. It is estimated to reach a valuation of $16.44 billion in 2029 with a CAGR of 18.6%.
This predicted growth during the forecast period can be credited to burgeoning requirements for personalised customer communication, increased uptake of digital banking, expanding online financial services, the escalating need for sophisticated billing, and further demand for customer management. Significant trends during this anticipated period will be digital technologies, acceptance of 5G technology, the role of artificial intelligence (AI) and machine learning, the Internet of Things (IoT) ecosystem, and the application of blockchain technology.
Which Factors Are Boosting Growth In The Digital Business Support Systems BSS Market?
The surge in the utilization of cloud computing is predicted to be a strong driving force for the expansion of the digital business support system (BSS) market in the future. Cloud computing pertains to the provision of computing resources on request, including storage and infrastructure, via internet-based services. Factors such as cost-effectiveness, scalability, flexibility, accessibility, innovation, and agility have resulted in increased cloud computing adoption. Managing customer relations, facilitating service deliveries, ensuring precise billing, offering customer support, and conducting business analysis are core functions of digital business support systems within cloud computing platforms. For example, the European Commission reported that the percentage of EU enterprises purchasing cloud computing services saw a 4.2 point increase in 2023 as compared to 2021, according to a UK-based governmental entity in December 2023. Hence, the rising use of cloud computing is a key driver of the digital business support system (BSS) market.
What Key Areas Define The Segmentation Of The Global Digital Business Support Systems BSS Market?
The digital business support systems (BSS) market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment: Public Cloud, Private Cloud, Hybrid Cloud
3) By Enterprise Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology (IT) And Information Technology Enabled Services (ITES), Telecommunications, Retail And E-commerce, Media And Entertainment, Manufacturing, Energy And Utilities, Other Verticals
Subsegments:
1) By Solution: Billing And Charging Solutions, Customer Management Solutions, Order Management Solutions, Revenue Management Solutions, Provisioning Solutions, Fraud Management Solutions, Business Analytics And Reporting Solutions, Payment Solutions, Service Assurance Solutions, Catalog Management Solutions
2) By Services: Consulting Services, Integration And Implementation Services, Managed Services, Support And Maintenance Services, Training And Education Services
Pre-Book The Digital Business Support Systems BSS Global Market Report 2025 Report For Swift Delivery And Comprehensive Insights:
How Are Emerging Trends Reshaping The Dynamics Of The Digital Business Support Systems BSS Market?
Leading firms in the digital business support system (BSS) market are concentrating on the creation of innovative tech solutions such as Software as a Service (SaaS)-based systems, to upgrade their products and meet the growing needs of the telecom sector. SaaS-based BSS includes cloud-based platforms that offer comprehensive and expandable solutions for handling both the operational and client-centric sides of telecom and digital service providers. For instance, Optiva Inc, a Canadian company specializing in cloud-native billing, charging, and revenue management software, unveiled Optiva MVNO Hubs on Google Cloud in September 2023. This offers a complete BSS as a service solution for mobile virtual network operators (MVNOs), including essential integrations such as payment gateways, tax services, customer care, customer relationship management ticketing and dealer portals. This cloud solution aims to expedite the launch of personalized services for diverse consumer and business clients by early-stage MVNOs, with an emphasis on speeding up revenue generation and providing telecom industry knowledge and guidance throughout the MVNO lifecycle.
Who Are the Key Players In The Digital Business Support Systems BSS Market?
Major companies operating in the digital business support systems (BSS) market are:
• Huawei Technologies Co. Ltd.
• Accenture plc
• International Business Machines Corporation
• Oracle Corporation
• SAP SE
• Hewlett Packard Enterprise Development LP
• Tata Consultancy Services Limited
• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Capgemini SE
• ZTE Corporation
• Infosys Limited
• VMware LLC
• NetApp Inc.
• Amdocs Limited
• Netcracker Technology Corporation
• CSG Systems International Inc.
• BearingPoint//Beyond
• Sterlite Technologies Ltd.
• Comviva Technologies Limited
• Comarch SA
• Hansen Technologies Corp
• Tecnotree Corporation
• MDS Global
• Optiva Inc.
• Subex Limited
• Cerillion Technologies
• MIND CTI Ltd.
• Qvantel
• MATRIXX Software Inc.
• Suntech S.A.
What Is The Most Dominant Region In The Digital Business Support Systems BSS Market?
North America was the largest region in the digital business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the digital business support systems (BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
