What Does the Historical and Current Interactive Kiosk Market Size Trend Indicate?
The interactive kiosk market has seen considerable growth due to a variety of factors.
• In recent times, the interactive kiosk market has seen robust growth. Predictions show an increase from $25.83 billion in 2024 to $27.26 billion in 2025, registering a Compound Annual Growth Rate (CAGR) of 5.5%.
The market's historical growth is a result of prioritizing customer engagement, focus on efficiency and cost-cutting in retail, a surge in the demand for self-service options, policies and initiatives by the government, solutions for transportation and ticketing, and improved efficiency and services for patients in healthcare.
How Will the Interactive Kiosk Market Size Evolve over the Forecast Period?
The interactive kiosk market is expected to maintain its strong growth trajectory in upcoming years.
• Predictions show a robust expansion in the interactive kiosk market in the coming years, with an estimated value of $38.37 billion in 2029 growing at a compound annual growth rate (CAGR) of 8.9%.
The development anticipated over the forecast period can be credited to the growth in initiatives related to smart cities, innovations in the retail sector, omnichannel experiences, customization, personalization, measures for data privacy and security, and applications for education and training. The projected period also foresees major trends such as contactless and touchless technology, multifunctional and modular designs, sustainable and eco-friendly features, the capacity for real-time content updates, and global extension in transportation hubs.
What Factors Are Driving Growth In The Interactive Kiosk Market?
The improvements in customer shopping experience are anticipated to boost the progression of the interactive kiosk market. The shift in customer buying options from physical stores to the internet has magnified the need for interactive kiosks. The rising requirement for automated systems and flawless operation of self-service machines promotes overall client satisfaction and minimizes operational time compared to traditional services. As stated by Emplifi, a software firm situated in the US, by 2023, 77% of brands consider customer experience to be a vital distinguishing factor among businesses. Furthermore, the customer experience market is expected to reach around 8.79 billion in 2021 and is predicted to expand at a pace of 18.1% from 2022 to 2030. Consequently, the superior shopping experience extended to customers is fueling the growth of the interactive kiosk market.
What Are The Main Segments Of The Global Interactive Kiosk Market?
The interactive kiosk market covered in this report is segmented –
1) By Type: Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Other Types Of Kiosks
2) By Location: Indoor, Outdoor
3) By Display Size: Less Than 17 inch, 17 inch To 19 inch, 20 inch To 22 inch, 23 inch To 25 inch, 26 inch To 30 inch, 31 inch To 34 inch, 35 inch To 40 inch, 41 inch To 44 inch, 45 inch To 49 inch, 50 inch To 55 inch
4) By Offering: Hardware, Software And Services
5) By Industry Vertical: Retail, Entertainment, Healthcare, Banking, Financial Services And Insurance (BFSI), Government, Transportation, Hospitality, Other Industry Verticals
Subsegments:
1) By Bank Kiosks: Automated Teller Machines (ATMs), Account Information Kiosks
2) By Self-Service Kiosks: Check-In Kiosks, Ticketing Kiosks, Information Kiosks
3) By Vending Kiosks: Food And Beverage Vending Kiosks, Merchandise Vending Kiosks
4) By Other Types Of Kiosks: Digital Signage Kiosks, Wayfinding Kiosks, Health Information Kiosks
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What Emerging Trends Are Influencing The Growth Of The Interactive Kiosk Market?
Major players in the interactive kiosk market, are investing in new product development in order to gain a competitive advantage. For example, in May 2024, NCR Voyix, an IT company based in the US, introduced the Aloha Kiosk. This kiosk is powered by GRUBBRR and combined with the NCR Voyix Commerce Platform, offering a streamlined self-ordering solution that is advantageous to both patrons and restaurant personnel. The kiosk enhances customer convenience and increases restaurant revenue and operational efficiency by facilitating smooth data transition and omnichannel ordering. With GRUBBRR's know-how, the kiosk effectively solves major industry issues and delivers an exceptional dining experience.
Who Are the Key Players in the Interactive Kiosk Market?
Major companies operating in the interactive kiosk market include:
• Advantech Co. Ltd.
• Diebold Nixdorf Incorporated
• Embross
• Kiosk Information Systems
• Meridian Kiosks
• NCR Corporation
• Redyref Interactive Kiosk
• Source Technologies
• Touchscreen Solutions
• Olea Kiosks Inc.
• Frank Mayer and Associates Inc.
• Korala Associates Ltd.
• Acante Solutions Limited
• Intuiface
• Zivelo Inc.
• Aila Technologies Inc.
• Fujitsu Information and Communications Technology Company Limited
• VeriFone Systems Inc.
• Evoke Creative
• Nautilus Hyosung Inc.
• HT Kiosk
• PBT Industrial
• Samsung Electronics Co. Ltd.
• Nexcom International Co. Ltd.
• Phoenix Kiosk Inc.
• Thales Group
• SlabbKiosks
• IER SAS
What Is The Most Dominant Region In The Interactive Kiosk Market?
North America was the largest region in the interactive kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
