What Has Been the Growth of the Service Delivery Automation Market So Far?
The service delivery automation market has seen considerable growth due to a variety of factors.
• The size of the service delivery automation market has seen explosive growth in the past few years. It is forecasted to increase from $9.27 billion in 2024 to $11.84 billion in 2025, indicating a compound annual growth rate (CAGR) of 27.7%.
This impressive growth in the historical period is due to factors such as the reduction of costs and improvement of operational efficiency, higher complexity in IT environments, a requirement for quicker service delivery, the spread of business process outsourcing (BPO), as well as the acceptance of robotic process automation (RPA).
What Are the Future Growth Projections for the Service Delivery Automation Market?
The service delivery automation market is expected to maintain its strong growth trajectory in upcoming years.
• In the coming years, the service delivery automation market is anticipated to experience a significant surge, with projections expecting it to reach $32.31 billion by 2029, reflecting a compound annual growth rate (CAGR) of 28.5%.
This growth during the forecast period can be linked to factors such as the focus on complete process automation, increased utilization of cloud-powered service delivery frameworks, a rise in the use of intelligent virtual agents, and a dedication to improving customer experience and personalization. The projected period also indicates notable trends like the use of hyper automation for all-inclusive automation solutions, the implementation of machine learning for predictive service delivery, the uptake of chatbots and virtual helpers, a move towards self-service and independent operations, and teamwork between human and automated systems in service delivery.
What Factors Are Driving Growth In The Service Delivery Automation Market?
The anticipated increase in the use of automation solutions is predicted to drive the expansion of the service delivery automation market. Automated solutions allow digitally active businesses to transform their service delivery and operations, leading to improvements in cost efficiency, precision, and the ability to scale productivity. The evolving benefits of automation solutions pertaining to business process automation are expected to stimulate the growth of the service delivery automation market across various sectors such as technology, finance, amongst others. As per data from Imaginovation, a high-end custom software development corporation based in the U.S, in 2022, 67% of international businesses employ automation solutions for business processes, enhancing end-to-end transparency across different systems. Additionally, 24% of businesses have begun the deployment of low-code process automation systems, and 29% plan to implement low-code process automation software in the near future. Consequently, the increasing adoption of automation solutions is fostering the growth of the service delivery automation market.
What Are The Main Segments Of The Global Service Delivery Automation Market?
The service delivery automation market covered in this report is segmented –
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
Subsegments:
1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation
2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation
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What Emerging Trends Are Influencing The Growth Of The Service Delivery Automation Market?
Innovations in products are a predominant trend gaining traction in the service delivery automation industry. The major corporations within this market are endeavoring to create and implement innovative solutions to consolidate their market positioning. An example of this trend occurred in April 2022 when UiPath, an American software enterprise, unveiled a novel 'Automation as a Service' product on the Finastra cloud, a British software business's platform. This service will be accessible to the numerous banks, credit unions, and financial institutions that are clients of the company. Banks utilizing UiPath's 'Automation in a Box' managed service can expedite their digitization processes, broaden their fundamental services, and direct more efforts towards customer-oriented services. This solution facilitates UiPath and its collaborators to conceptualize, establish, implement, operate, and sustain automated procedures via the new service. This allows the banking sector to harness the potential of automation along with the security and regulation benefits of cloud-based infrastructure offered by Finastra, a leading provider of software for financial services.
Who Are the Key Players in the Service Delivery Automation Market?
Major companies operating in the service delivery automation market include:
• International Business Machines Corporation
• Xerox Corporation
• Blue Prism Group PLC
• Automation Anywhere Inc.
• CA Technologies
• Celaton Ltd
• Exilant Technologies Pvt. Ltd
• IPsoft Inc
• Sutherland Global Services Inc
• Arago Technology Ltd
• Accenture Inc.
• UiPath SRL
• Softomotive Solutions Ltd.
• Thoughtonomy Ltd.
• Kofax Inc.
• Neptune Intelligence Computer Engineering
• Pegasystems Inc.
• Redwood Software Inc.
• WorkFusion Inc.
• EdgeVerve Systems Limited
• HCL Technologies Limited
• Kryon Systems Ltd.
• AutomationEdge
• HelpSystems LLC
• KPMG International Cooperative
• Wipro Limited
• Infosys Limited
• Tata Consultancy Services Limited
• Cognizant Technology Solutions Corporation
• Capgemini SE
What Is The Most Dominant Region In The Service Delivery Automation Market?
North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
