Business Processes Outsourcing Market By Type (CRM BPO, HRO BPO, F&A BPO, And Other BPO Services), Drivers And Restraints – Global Forecast To 2022

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Business Processes Outsourcing Market Definition

The business processes outsourcing (BPO) market consists of sales of BPO services by entities (organizations, sole traders and partnerships) that provide BPO services. These services include (CRM) customer relationship management, HRO (human resource outsourcing), KPO (knowledge process outsourcing), data entry outsourcing, healthcare BPO, financial services outsourcing, engineering services outsourcing and other BPO services. BPO services providers may use their own software or buy from external vendors to provide service to their customers. This market excludes sales of BPO software products required to offer BPO services.

Business processes outsourcing is the process of subcontracting business-related operations to third-party vendors or services providers.

Business Processes Outsourcing Market Size

The global market for business processes outsourcing reached a value of nearly $199.4 billion in 2018, having grown at a compound annual growth rate (CAGR) of 6.1% since 2014, and is expected to grow at a CAGR of 8.7% to nearly $278.6 billion by 2022.

Growth in the historic period resulted from the rise in corporate profit, availability of a low-cost talent pool in emerging economies and technological transformations in the retail and e-commerce verticals. Factors that negatively affected growth in the historic period were stringent government regulations and cybersecurity concerns.

Going forward, adoption of IoT and the emergence of start-ups as clients of BPO service providers will drive growth. Factors that could hinder the growth of this market in the future are skills shortages, a reduction in free trade and a rising attrition rate in the BPO services industry.

Business Processes Outsourcing Market Drivers

The key drivers of the business processes outsourcing market include:

Low-Cost Talent Pool In Emerging Markets

The availability of the low-cost talent pool in emerging market such as India, China and the Philippines supported the growth of the BPO services market in the historic period. Companies in developed economies outsourced their business processes to emerging economies such as India and China to capitalize on their affordable talent pool. In 2016, the minimum wage per month in the UK equaled to $1,724 while the minimum wage in the USA equaled to $1,257 , around 8.5 and 6 times higher than the minimum wage in India respectively, which made India attractive in the BPO services sector . The difference in wages enabled corporates to outsource non-core activities to companies in emerging markets in the historic period, increasing the BPO activities in those geographies and contributing to the growth of the market.

Business Processes Outsourcing Market Restraints

The key restraints on the business processes outsourcing market include:

Government Regulations

Government regulations towards protection of jobs in the historic period negatively influenced the growth of the BPO services market. During 2014-2018, state and national governments enacted policies to discourage outsourcing and offshoring activities and decrease the unemployment rate in the respective countries. Many governments were also concerned about the security of customer specific data and regulations of the data that can be shared with third party companies in a different geography. For example, The Bring Jobs Home Act, the American bill introduced in July 2014, aimed at discouraging outsourcing outside the USA by granting business taxpayers a tax credit for up to 20% of insourcing expenses incurred for eliminating a business located outside the USA and relocating it within the country . The introduction of regulations discouraging outsourcing and offshoring activities outside the parent country limited the growth of the BPO services market in emerging economies.

Business Processes Outsourcing Market Trends

Major trends influencing the business processes outsourcing market include:

Increased Adoption Of Augmented Reality (AR)

Augmented reality (AR) is increasingly being adopted in the business process services industry to deliver high quality work for their clients. AR technology allows users to access specific information such as live direct or indirect views of physical real-world environments. The technology is used by organizations to train their staff which will enable them to experience real-world and real-time situations where they must perform according to the objectives and directives set by their employers. AR technology is also used in remote assistance work such as technical support, where agents can guide customers through interactive video step by step. The increased use of mobile technologies and smart devices by organizations pushed the development of AR enabled services.  

Enhanced Customer Service Through Social Media

The rapid adoption of social media across the industries is opening up new opportunities in business processes outsourcing. Social media is bringing business in front of millions of customers and prospects. Now, around 3.5 billion which equates nearly 45% of the population are active social media users, leading to a major shift in consumer behavior. Social media tools provide unmatched consumer data and feedback so, organizations are looking for BPO partners to monitor brand reputation online, take part in social conversations and provide an interactive customer interface.  

Opportunities And Recommendations In The Business Processes Outsourcing Market

Opportunities – The top opportunities in the global business processes outsourcing market will arise in the CRM BPO segment, which will gain $27.9 billion of global annual sales by 2022, followed by the HRO BPO and F&A BPO markets that will gain $20.0 billion and $15.9 billion respectively. The business processes outsourcing market size will gain the most in Germany at $21.6 billion. Business processes outsourcing market-trend-based strategies include automating back-end office work to enhance productivity, investing in big data analytics, and offering transparency in the services. Player-adopted strategies in the business processes outsourcing industry include reinforcing M&A strategies, investing in newer technologies, and expanding in new geographies.

Recommendations – To take advantage of these opportunities, The Business Research Company recommends the business processes outsourcing companies consider focusing on offering AR based business processes outsourcing to their clients, using the latest technological advances to improve customers’ experience, expanding in emerging markets, and leveraging social media to maximize reach.

Business Processes Outsourcing Market Segmentation

The business processes outsourcing market is segmented by service type, end-use industry, automation type, service provider’s location and by geography.
By Service Type-
The business processes outsourcing market can be segmented by service type
    • a) CRM BPO
    • b) HRO BPO
    • c) F&A BPO
    • d) Other BPO Services
The CRM BPO market was the largest segment of the BPO services market by type of service in 2018 at 33.8%. The F&A BPO services market is expected to be the fastest-growing segment going forward at a CAGR of 11.7%.
By End-Use Industry -
The business processes outsourcing market can be segmented by end-use industry
    • a) Financial Services
    • b) Retail & Wholesale
    • c) Information Technology
    • d) Manufacturing
    • e) Healthcare
    • f) Others
The BPO services market for financial services was the largest segment of the BPO services market by end use industry in 2018 at 36.2%.
By Automation Type -
The business processes outsourcing market can be segmented by automation type
    • a) Automated BPO Services
    • b) Manual BPO Services
The Manual BPO services market was the largest segment of the BPO services market by automation type in 2018 at 81.4%. The automated BPO services market is expected to be the fastest-growing segment going forward at a CAGR of 40.7% and is expected to be the largest segment by 2022.
By Service Provider’s Location -
The business processes outsourcing market can be segmented by service provider’s location
    • a) North America
    • b) Asia-Pacific
    • c) Western Europe
    • d) Eastern Europe
    • e) Rest Of World
The BPO services market in North America was the largest segment of the BPO services market by service provider’s location in 2018 at 54.7%.
By Geography-
The business processes outsourcing market is segmented into
    • o North America
      • USA
    • o Western Europe
      • UK
      • Germany
      • France
      • Spain
      • Italy
    • o Asia Pacific
      • China
      • Japan
      • India
      • Australia
    • o Eastern Europe
      • Russia
    • o South America
      • Brazil
    • o Middle East
    • o Africa
Western Europe was the largest market for business processes outsourcing, accounting for 38.1% of the global market in 2018. It was followed by North America, Asia-Pacific and then the other regions. Going forward, the fastest-growing regions in the BPO services market will be Africa and the Middle East.

Business Processes Outsourcing Competitive Landscape

Major Competitors are:
    • • Automatic Data Processing, Inc. (ADP)
    • • Accenture plc
    • • Conduent Inc.
    • • Teleperformance SE
    • • Paychex, Inc.
Other Competitors Include:
    • • DXC Technology Company
    • • Arvato Bertelsmann
    • • Tata Consultancy Services Limited
    • • Genpact Ltd.
    • • Concentrix
    • • Syntel Inc.
    • • Xerox Corporation
    • • Aon Hewitt
    • • IBM Corporation
    • • T-System
    • • HCL
    • • Atos
    • • Fujitsu Limited
    • • Sopra Group
    • • Global Payments
    • • Harris BPO
    • • Capgemini
    • • Intelligent Office
    • • Morae Global
    • • Navigant Pace
    • • Pomeroy
    • • Virtusapolaris
    • • WNS Global Pvt Ltd
    • • Infosys BPM Ltd.
    • • Accenture Solutions Pvt Ltd
    • • Firstsource Solutions Limited
    • • EXL Service
    • • Hinduja Global Solutions Ltd
    • • 3i Infotech Ltd
    • • Convergys Philippines Inc
    • • 24/7 Customer Philippines Inc
    • • Telephilippines Inc
    • • Sutherland Global Services Philippines Inc
    • • Sitel Philippines Corporation
    • • WITH BPO
    • • Acquire BPO
    • • Cyfuture
    • • TSA Group
    • • Maykor
    • • Auriga
    • • Rödl & Partner
    • • Okin BPS
    • • Stefanini
    • • TIVIT
    • • Apdata
    • • Altoros
    • • Zarego
    • • Cinetix Group
    • • Digitel Corporation
    • • Cupola Group MEA
    • • Unit One
    • • Bynet Semech
    • • UnitedLex
    • • Contact Center Company
    • • ETISAL International
    • • Integreon
    • • Outworx Contact Centre
    • • Aegis
    • • SA Commercial
    • • CATS Tanzania
    • • Aplite Consulting

  1. 1. Business Processes Outsourcing Market Executive Summary
  2. 2. Table Of Contents
  3. 3. List Of Figures
  4. 4. List Of Tables
  5. 5. Report Structure
  6. 6. Introduction
    • 6.1. Segmentation By Geography
    • 6.2. Segmentation By Type Of Service
    • 6.3. Segmentation By Automation Type
    • 6.4. Segmentation By End Use Industry
  7. 7. Business Processes Outsourcing Market Characteristics
    • 7.1. Segmentation By Type Of Service
      • 7.1.1. CRM BPO
      • 7.1.2. HRO BPO
      • 7.1.3. Finance And Administration (F&A) BPO
      • 7.1.4. Other BPO Services
    • 7.2. Segmentation By End-Use Industry
      • 7.2.1. Financial Services
      • 7.2.2. Retail & Wholesale
      • 7.2.3. Information Technology
      • 7.2.4. Manufacturing
      • 7.2.5. Healthcare
      • 7.2.6. Others
    • 7.3. Segmentation By Automation Type
      • 7.3.1. Automated BPO Services
      • 7.3.2. Non-Automated BPO Services
    • 7.4. Segmentation By Service Provider’s Location
      • 7.4.1. North America
      • 7.4.2. Asia-Pacific
      • 7.4.3. Western Europe
      • 7.4.4. Eastern Europe
      • 7.4.5. Rest Of World
  8. 8. Business Processes Outsourcing Supply Chain
    • 8.1.1. Resources
    • 8.1.2. BPO Service Providers
    • 8.1.3. Other Service Providers
    • 8.1.4. End Users
  9. 9. Business Processes Outsourcing Market Customer Information
    • 9.1. Negligence Is The Biggest Cybersecurity Risk
    • 9.2. Service Reliability And Cost Factors Are Considered The Most While Choosing Outsourcing Service Providers
    • 9.3. Driving Innovation Through Technology
    • 9.4. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market
    • 9.5. Outsourcing Is Used For Cost Saving And Focusing On Core Business Activities
  10. 10. Business Processes Outsourcing Market Trends And Strategies
    • 10.1.Increased Adoption Of Augmented Reality (AR)
    • 10.2.Enhanced Customer Service Through Social Media
    • 10.3.Automation And Robotics
    • 10.4.Adoption Of Big Data Analytics
    • 10.5.Increased Transparency
    • 10.6.Emergence Of New Outsourcing Destinations
  11. 11. Automation And Artificial Intelligence in The BPO Industry
    • 11.1.Robotic Process Automation
      • 11.1.1. Chatbots
      • 11.1.2. Cloud Computing
    • 11.2.Artificial Intelligence (AI)
      • 11.2.1. Call Center AI
      • 11.2.2. Automatic Speech Recognition
      • 11.2.3. Natural Language Processing
  12. 12. BPO Services Market, PESTEL Analysis
    • 12.1.Political
      • 12.1.1. Government Incentives
      • 12.1.2. Digitization Initiatives By Governments
      • 12.1.3. Changing Political Scenarios
    • 12.2.Economical
      • 12.2.1. Emerging Markets
      • 12.2.2. Volatile Exchange Rates
      • 12.2.3. High Interest Rates
    • 12.3.Social
      • 12.3.1. Skilled Populations In The Asia-Pacific Region
      • 12.3.2. Quality Over Cost Behavior
    • 12.4.Technological
      • 12.4.1. Cybersecurity Threats
      • 12.4.2. Development Of Telecom Infrastructure
      • 12.4.3. Technological Advances
    • 12.5.Environmental
      • 12.5.1. Climate Change - Global Warming
      • 12.5.2. Natural Disasters
    • 12.6.Legal
      • 12.6.1. Highly Regulated Environment
      • 12.6.2. Privacy And Security Laws
  13. 13. Business Processes Outsourcing Market Size And Growth
    • 13.1.Historic Market Growth, Value ($ Billion)
      • 13.1.1. Drivers Of The Market 2014-2018
      • 13.1.2. Restraints On The Market 2014-2018
    • 13.2.Forecast Market Growth, Value ($ Billion)
      • 13.2.1. Drivers Of The Market 2018-2022
      • 13.2.2. Restraints On The Market 2018-2022
  14. 14. Business Processes Outsourcing Market, Regional And Country Analysis
    • 14.1.Global Business Processes Outsourcing Market, 2018, By Region, Value ($ Billion)
    • 14.2.Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast, By Region
    • 14.3.Global Business Processes Outsourcing Market, Growth And Consumption Share Comparison, By Region
    • 14.4.Global Business Processes Outsourcing Market, 2018, By Country, Value ($ Billion)
    • 14.5.Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast, By Country
    • 14.6.Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Country
  15. 15. Business Processes Outsourcing Market Segmentation
    • 15.1.Global Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014 - 2022, Value ($ Billion)
    • 15.2.Global Business Processes Outsourcing Market, Segmentation By Automation Type, 2014 - 2022, Value ($ Billion)
    • 15.3.Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, 2018, Value ($ Billion)
    • 15.4.Global Business Processes Outsourcing Market, Segmentation By Service Providers Location, 2018, $ Billion
  16. 16. Global Business Processes Outsourcing Market Comparison with Macro Economic Factors
    • 16.1.Business Processes Outsourcing Market Size, Percentage Of GDP, Global
    • 16.2.Per Capita Average Business Processes Outsourcing Market Expenditure, Global
  17. 17. Business Processes Outsourcing Market Comparison With Macro Economic Factors Across Countries
    • 17.1.Business Processes Outsourcing Market Size, Percentage Of GDP, By Country, 2018
    • 17.2.Per Capita Average Business Processes Outsourcing Market Expenditure, By Country, 2018
  18. 18. Business Processes Outsourcing Services Market Comparison With Industry Metrics
    • 18.1.Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2018, By Country
  19. 19. Asia-Pacific Business Processes Outsourcing Market
    • 19.1.Asia-Pacific Business Processes Outsourcing Market Overview
      • 19.1.1. Region Information
      • 19.1.2. Market Information
      • 19.1.3. Background Information
      • 19.1.4. Government Initiatives
      • 19.1.5. Associations
      • 19.1.6. Regulations
      • 19.1.7. Regulatory Bodies
      • 19.1.8. Taxes Levied
      • 19.1.9. Corporate Tax Structure
      • 19.1.10. Major Investments And Contracts
      • 19.1.11. Major Companies
    • 19.2.Asia-Pacific Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 19.3.Asia-Pacific Business Processes Outsourcing Market: Country Analysis
    • 19.4.China Business Processes Outsourcing Market
    • 19.5.China Business Processes Outsourcing Market Overview
      • 19.5.1. Country Information
      • 19.5.2. Market Information
      • 19.5.3. Background Information
      • 19.5.4. Government Initiatives
      • 19.5.5. Associations
      • 19.5.6. Regulations
      • 19.5.7. Regulatory Bodies
      • 19.5.8. Taxes Levied
      • 19.5.9. Corporate Tax Structure
      • 19.5.10. Major Investments And Contracts
      • 19.5.11. Major Companies
    • 19.6.China Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 19.7.India Business Processes Outsourcing Market
    • 19.8.India Business Processes Outsourcing Market Overview
      • 19.8.1. Country Information
      • 19.8.2. Market Information
      • 19.8.3. Background Information
      • 19.8.4. Government Initiatives
      • 19.8.5. Associations
      • 19.8.6. Regulations
      • 19.8.7. Regulatory Bodies
      • 19.8.8. Taxes Levied
      • 19.8.9. Corporate Tax Structure
      • 19.8.10. Major Investments And Contracts
      • 19.8.11. Major Companies
    • 19.9.India Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 19.10. Japan Business Processes Outsourcing Market
    • 19.11. Japan Business Processes Outsourcing Market Overview
      • 19.11.1. Country Information
      • 19.11.2. Market Information
      • 19.11.3. Background Information
      • 19.11.4. Government Initiatives
      • 19.11.5. Associations
      • 19.11.6. Regulations
      • 19.11.7. Regulatory Bodies
      • 19.11.8. Taxes Levied
      • 19.11.9. Corporate Tax Structure
      • 19.11.10. Major Investments And Contracts
      • 19.11.11. Major Companies
    • 19.12. Japan Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 19.13. Australia Business Processes Outsourcing Market
    • 19.14. Australia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  20. 20. Western Europe Business Processes Outsourcing Market
    • 20.1.Western Europe Business Processes Outsourcing Market Overview
      • 20.1.1. Region Information
      • 20.1.2. Market Information
      • 20.1.3. Background Information
      • 20.1.4. Government Initiatives
      • 20.1.5. Associations
      • 20.1.6. Regulations
      • 20.1.7. Corporate Tax Structure
      • 20.1.8. Major Investments And Contracts
      • 20.1.9. Major Companies
    • 20.2.Western Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 20.3.Western Europe Business Processes Outsourcing Market: Country Analysis
    • 20.4.UK Business Processes Outsourcing Market
    • 20.5.UK Business Service Outsourcing Services Market Overview
      • 20.5.1. Country Information
      • 20.5.2. Market Information
      • 20.5.3. Background Information
      • 20.5.4. Government Initiatives
      • 20.5.5. Associations
      • 20.5.6. Regulations
      • 20.5.7. Taxes Levied
      • 20.5.8. Corporate Tax Structure
      • 20.5.9. Major Investments And Contracts
      • 20.5.10. Major Companies
    • 20.6.UK Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 20.7.Germany Business Processes Outsourcing Market
    • 20.8.Germany Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 20.9.France Business Processes Outsourcing Market
    • 20.10. France Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 20.11. Italy Business Processes Outsourcing Market
    • 20.12. Italy Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 20.13. Spain Business Processes Outsourcing Market
    • 20.14. Spain Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  21. 21. Eastern Europe Business Processes Outsourcing Market
    • 21.1.Eastern Europe Business Processes Outsourcing Market Overview
      • 21.1.1. Region Information
      • 21.1.2. Market Information
      • 21.1.3. Background Information
      • 21.1.4. Government Initiatives
      • 21.1.5. Associations
      • 21.1.6. Regulatory Bodies
      • 21.1.7. Regulations
      • 21.1.8. Corporate Tax
      • 21.1.9. Major Investments And Contracts
      • 21.1.10. Major Companies
    • 21.2.Eastern Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 21.3.Eastern Europe Business Processes Outsourcing Market: Country Analysis
    • 21.4.Russia Business Processes Outsourcing Market
    • 21.5.Russia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  22. 22. North America Business Processes Outsourcing Market
    • 22.1.North America Business Processes Outsourcing Market Overview
      • 22.1.1. Region Information
      • 22.1.2. Market Information
      • 22.1.3. Background Information
      • 22.1.4. Government Initiatives
      • 22.1.5. Associations
      • 22.1.6. Regulatory Bodies
      • 22.1.7. Corporate Tax Structure
      • 22.1.8. Major Investments And Contracts
      • 22.1.9. Major Companies
    • 22.2.North America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 22.3.North America Business Processes Outsourcing Market: Country Analysis
    • 22.4.USA Business Processes Outsourcing Market
    • 22.5.USA Business Service Outsourcing Services Market Overview
      • 22.5.1. Country Information
      • 22.5.2. Market Information
      • 22.5.3. Background Information
      • 22.5.4. Associations
      • 22.5.5. Regulatory Bodies
      • 22.5.6. Corporate Tax Structure
      • 22.5.7. Major Investments And Contracts
      • 22.5.8. Major Companies
    • 22.6.USA Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  23. 23. South America Business Processes Outsourcing Market
    • 23.1.South America Business Processes Outsourcing Market Overview
      • 23.1.1. Region Information
      • 23.1.2. Market Information
      • 23.1.3. Background Information
      • 23.1.4. Government Initiatives
      • 23.1.5. Associations
      • 23.1.6. Regulatory Bodies
      • 23.1.7. Corporate Tax Structure
      • 23.1.8. Major Investments And Contracts
      • 23.1.9. Major Companies
    • 23.2.South America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
    • 23.3.South America Business Processes Outsourcing Market: Country Analysis
    • 23.4.Brazil Business Processes Outsourcing Market
    • 23.5.Brazil Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  24. 24. Middle East Business Processes Outsourcing Market
    • 24.1.Middle East Business Processes Outsourcing Market Overview
      • 24.1.1. Region Information
      • 24.1.2. Market Information
      • 24.1.3. Background Information
      • 24.1.4. Government Initiatives
      • 24.1.5. Associations
      • 24.1.6. Regulatory Bodies
      • 24.1.7. Corporate Tax Structure
      • 24.1.8. Major Investments And Contracts
      • 24.1.9. Major Companies
    • 24.2.Middle East Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  25. 25. Africa Business Processes Outsourcing Market
    • 25.1.Africa Business Processes Outsourcing Market Overview
      • 25.1.1. Region Information
      • 25.1.2. Market Information
      • 25.1.3. Background Information
      • 25.1.4. Government Initiatives
      • 25.1.5. Associations
      • 25.1.6. Regulations
      • 25.1.7. Regulatory Bodies
      • 25.1.8. Corporate Tax Structure
      • 25.1.9. Major Investments And Contracts
      • 25.1.10. Major Companies
    • 25.2.Africa Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  26. 26. Global Business Processes Outsourcing Market Competitive Landscape
    • 26.1.Company Profiles
    • 26.2.Automatic Data Processing, Inc. (ADP)
      • 26.2.1. Company Overview
      • 26.2.2. Products And Services
      • 26.2.3. Business Strategy
      • 26.2.4. Financial Overview
    • 26.3.Accenture plc
      • 26.3.1. Company Overview
      • 26.3.2. Products And Services
      • 26.3.3. Business Strategy
      • 26.3.4. Financial Overview
    • 26.4.Conduent Inc.
      • 26.4.1. Company Overview
      • 26.4.2. Products And Services
      • 26.4.3. Business Strategy
      • 26.4.4. Financial Overview
    • 26.5.Teleperformance SE
      • 26.5.1. Company Overview
      • 26.5.2. Products And Services
      • 26.5.3. Business Strategy
      • 26.5.4. Financial Overview
    • 26.6.Paychex, Inc.
      • 26.6.1. Company Overview
      • 26.6.2. Products And Services
      • 26.6.3. Business Strategy
      • 26.6.4. Financial overview
  27. 27. Fastest Emerging Mid-Sized Companies
    • 27.1.WNS (Holdings) Limited
    • 27.2.Kelly OCG
    • 27.3.Willis Tower Watson
    • 27.4.ExlService Holdings, Inc.
    • 27.5.ManpowerGroup, Inc.
  28. 28. Key Mergers And Acquisitions In The Business Processes Outsourcing Services Market
    • 28.1.Accenture Acquired Enterprise System Partners (ESP)
    • 28.2.TAKE Solutions Acquired DataCeutics
    • 28.3.AION Capital Acquired InterGlobe Technologies
    • 28.4.Blackstone Acquired TaskUs
    • 28.5.Synnex Acquired Convergys
    • 28.6.Atos Acquired Syntel
    • 28.7.Hewlett Packard’s Services Unit Merged With Computer Sciences Corporation (CSC)
    • 28.8.NTT Data Acquired Dell’s IT Services Business
    • 28.9.Capgemini Acquired IGATE
  29. 29. Market Background: Software And BPO Services
    • 29.1.Software And BPO Services Market Characteristics
    • 29.2.Market Definition
    • 29.3.Key Segmentation
    • 29.4.Global Software And BPO Services Historic Market, 2014 – 2018, Value ($ Billion)
    • 29.5.Software And BPO Services Forecast Market, 2018 – 2022, Value ($ Billion)
    • 29.6.Global Software And BPO Services Market, Split By Region, 2018
    • 29.7.Global Software And BPO Services Market, Historic And Forecast Growth Rate, Split By Region, 2014-2022
    • 29.8.Software And BPO Services Market Segmentation
      • 29.8.1. Global Software And BPO Services Market, Segmentation By Type Of Service, 2018, $ Billion
      • 29.8.2. Global Software And BPO Services Market, Historic And Forecast Growth Rate, Segmentation By Type Of Services, 2014-2022
  30. 30. Global Business Processes Outsourcing Market Opportunities And Strategies
    • 30.1.Global Business Processes Outsourcing Market In 2022- Countries Offering Most New Opportunities
    • 30.2.Global Business Processes Outsourcing Market In 2022- Segments Offering Most New Opportunities
    • 30.3.Global Business Processes Outsourcing Market In 2022- Growth Strategies
      • 30.3.1. Market Trend Based Strategies
      • 30.3.2. Competitor Strategies
  31. 31. Business Processes Outsourcing Market, Conclusions And Recommendations
    • 31.1.Conclusions
    • 31.2.Recommendations
      • 31.2.1. Product
      • 31.2.2. Place
      • 31.2.3. Price
      • 31.2.4. Promotion
      • 31.2.5. People
  32. 32. Appendix
    • 32.1.Market Data Sources
    • 32.2.Research Methodology
    • 32.3.Competitor Market Share Data
    • 32.4.Market Numbers
    • 32.5.Currencies
    • 32.6.Research Inquiries
    • 32.7.The Business Research Company
    • 32.8.Copyright and Disclaimer

List Of Tables

    Table 1: Global Business Processes Outsourcing Market, Historic Market Size, 2014 – 2018, $ Billion
  • Table 2: Global Business Processes Outsourcing Market, Forecast Market Size, 2018 – 2022, $ Billion
  • Table 3: Global Business Processes Outsourcing Market, 2018, Split By Region
  • Table 4: Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast Growth Rate, Split By Region
  • Table 5: Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Region
  • Table 6: Global Business Processes Outsourcing Market, Split By Country, 2018, $ Billion
  • Table 7: Global Business Processes Outsourcing Market, 2014-2022, Historic And Forecast Growth Rate, By Country
  • Table 8: Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Country
  • Table 9: Global Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014 - 2022, $ Billion
  • Table 10: Global Business Processes Outsourcing Market, Segmentation By Automation Type, 2014 - 2022, $ Billion
  • Table 11: Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, 2018, $ Billion
  • Table 12: Global Business Processes Outsourcing Market, Segmentation By Service Providers Location, 2018, $ Billion
  • Table 13: Global Business Processes Outsourcing Market Value, Market Size As A Percentage Of Global GDP, 2014 – 2022
  • Table 14: Global Business Processes Outsourcing Market, Per Capita Average Business Processes Outsourcing Market Expenditure, 2014 – 2022, ($)
  • Table 15: Global Business Processes Outsourcing Market Size As A Percentage Of GDP, By Country, 2018
  • Table 16: Global Business Processes Outsourcing Market, Per Capita Average Business Processes Outsourcing Market Expenditure By Country, 2018
  • Table 17: Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, By Country, 2018, $
  • Table 18:  Asia-Pacific Total Number of Enterprises, Number, 2013-2017
  • Table 19:  Asia-Pacific  Total Number of Employees, Thousands, 2013-2017
  • Table 20: Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 21:  China Total Number of Enterprises, Number, 2013-2017
  • Table 22:  Asia-Pacific  Total Number of Employees, Thousands, 2013-2017
  • Table 23: China Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 24:  India Total Number of Enterprises, Number, 2013-2017
  • Table 25:  India Total Number of Employees, Thousands, 2013-2017
  • Table 26: India Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 27:  Japan Total Number of Enterprises, Number, 2013-2017
  • Table 28:  Japan Total Number of Employees, Thousands, 2013-2017
  • Table 29: Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 30: Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 31:  Western Europe Total Number of Enterprises, Number, 2013-2017
  • Table 32:  Western Europe Total Number of Employees, Thousands, 2013-2017
  • Table 33: Corporate Tax Structure In Various Countries, %
  • Table 34: Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 35:  Western Europe Total Number of Enterprises, Number, 2013-2017
  • Table 36:  Western Europe Total Number of Employees, Thousands, 2013-2017
  • Table 37: UK Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 38: Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 39: France Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 40: Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 41: Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 42:  Eastern Europe Total Number of Enterprises, Number, 2013-2017
  • Table 43:  Asia-Pacific, Total Number of Employees, Thousands, 2013-2017
  • Table 44: Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 45: Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 46:  North America Total Number of Enterprises, Number, 2013-2017
  • Table 47:  North America Total Number of Employees, Thousands, 2013-2017
  • Table 48: North America Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 49:  USA Total Number of Enterprises, Number, 2013-2017
  • Table 50:  USA Total Number of Employees, Thousands, 2013-2017
  • Table 51: USA Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 52:  South America Total Number of Enterprises, Number, 2013-2017
  • Table 53:  South America Total Number of Employees, Thousands, 2013-2017
  • Table 54: South America Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 55: Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 56:  Middle East Total Number of Enterprises, Number, 2013-2017
  • Table 57:  Middle East Total Number of Employees, Thousands, 2013-2017
  • Table 58: Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 59:  Africa Total Number of Enterprises, Number, 2013-2017
  • Table 60:  Asia-Pacific, Total Number of Employees, Thousands, 2013-2017
  • Table 61: Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Table 62: Global Business Processes Outsourcing Market, Key Competitor Estimated Market Shares, 2018, Percentage (%)
  • Table 63: Automatic Data Processing, Inc. (ADP) – Financial Performance, 2013-2017, $ Billion
  • Table 64: Automatic Data Processing, Inc. (ADP) – Business Processes Outsourcing Market, Estimated Revenue  By Geography, 2017, $ Billion
  • Table 65: Accenture Plc Financial Performance, 2014 - 2018, $ Billion
  • Table 66: Accenture plc – Business Processes Outsourcing Market, Estimated Revenue  By Geography, 2018, $ Billion
  • Table 67: Conduent Inc.  –  Financial Performance, 2014-2018, $ Billion
  • Table 68: Conduent Inc. – Business Processes Outsourcing Market, Revenue  By Geography, 2018, $ Billion
  • Table 69: Teleperformance SE Financial Performance, 2014 - 2018, $ Billion
  • Table 70: Paychex, Inc. Financial Performance, 2013 - 2017, $ Billion
  • Table 71: Fastest Emerging Mid-Sized Companies, In 2018
  • Table 72: Global Software And BPO Services Market, Historic Market Size, 2014 – 2018, $ Billion
  • Table 73: Global Software And BPO Services Market, Forecast Market Size, 2018 – 2022, $ Billion
  • Table 74: Global Software And BPO Services Market,2018, Split By Region
  • Table 75: Global Software And BPO Services Market, 2014-2022, Historic And Forecast Growth Rate, Split By Region
  • Table 76: Global Software And BPO Services Market, 2018, Segmentation By Type Of Services, $ Billion
  • Table 77: Global Software And BPO Services Market, 2014-2022, Historic And Forecast Growth Rate, Segmentation By Type Of Service
  • Table 78: Business Processes Outsourcing, Market Size Gain ($ Billion), 2018 – 2022, By Country
  • Table 79: Business Processes Outsourcing, Market Size Gain ($ Billion), 2018 – 2022, By Segment
  • Table 80: Management Consulting Market Data Sources

List Of Figures

    Figure 1: Global Business Processes Outsourcing Market, Segmentation By Type Of Service
  • Figure 2: Global Business Processes Outsourcing Market, Segmentation By Automation Type
  • Figure 3: Global Business Processes Outsourcing Market Segmentation, By End Use Industry
  • Figure 4:  Global Business Processes Outsourcing Market, Historic Market Size, 2014 –  2018, $ Billion
  • Figure 5:  Global Business Processes Outsourcing Market, Forecast Market Size, 2018 – 2022, $ Billion
  • Figure 6: Global Business Processes Outsourcing Market, 2018, Split By Region
  • Figure 7: Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast Growth Rate, Split By Region
  • Figure 8: Global Business Processes Outsourcing Market, Growth And Consumption Share Comparison, By Region
  • Figure 9: Global Business Processes Outsourcing Market, 2018, By Country
  • Figure 10: Global Business Processes Outsourcing Market, 2014 – 2022, Historic And Forecast Growth Rate, Split By Country
  • Figure 11: Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Country
  • Figure 12: Global Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014 - 2022, $ Billion
  • Figure 13: Global Business Processes Outsourcing Market, Segmentation By Automation Type, 2014 - 2022, $ Billion
  • Figure 14: Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, 2018, $ Billion
  • Figure 15: Global Business Processes Outsourcing Market, Segmentation By Service Providers Location, 2018, $ Billion
  • Figure 16: Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 17: China Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 18: India Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 19: Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 20: Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 21: Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 22: UK Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 23: Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 24: France Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 25: Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 26: Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 27: Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 28: Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 29: North America Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 30: USA Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 31: South America Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 32: Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 33: Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 34: Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014-2022, $ Billion
  • Figure 35: Global Business Processes Outsourcing Market, Key Competitor Estimated Market Shares, 2018, Percentage (%)
  • Figure 36: Automatic Data Processing, Inc. (ADP) – Financial Performance, 2013-2017, $ Billion
  • Figure 37: Automatic Data Processing, Inc. (ADP) – Business Processes Outsourcing Market, Estimated Revenue  By Geography, 2017, $ Billion
  • Figure 38: Accenture Plc Financial Performance, 2014 - 2018,$ Billion
  • Figure 39: Accenture plc– Business Processes Outsourcing Market, Estimated Revenue  By Geography, 2018, $ Billion
  • Figure 40: Conduent Inc. – Financial Performance, 2014-2018, $ Billion
  • Figure 41: Conduent Inc. – Business Processes Outsourcing Market, Revenue  By Geography, 2018, $ Billion
  • Figure 42: Teleperformance SE Financial Performance, 2014 - 2018,$ Billion
  • Figure 43: Paychex, Inc. Financial Performance, 2013 - 2017,$ Billion
  • Figure 44: Global Software And BPO Services Market, Historic Market Size, 2014 – 2018, Value, $ Billion
  • Figure 45: Global Software And BPO Services Market, Forecast Market Size, 2018 – 2022, Value, $ Billion
  • Figure 46: Global Software And BPO Services Market, 2018, Segmentation By Type Of Services, $ Billion
  • Figure 47: Global Software And BPO Services Market, 2014-2022, Historic And Forecast Growth Rate, Segmentation By Type Of Service
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