Conversational Commerce Market Report 2026

Conversational Commerce Market Overview

• Conversational Commerce market size has reached to $12.94 billion in 2025 • Expected to grow to $18.39 billion in 2030 at a compound annual growth rate (CAGR) of 6.9% • Growth Driver: E-Commerce Expansion And Online Marketplaces Fueling Conversational Commerce Growth • Market Trend: Bobble AI Revolutionizes Conversational Commerce With The Launch Of Bobble Super • North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Conversational Commerce Market?

Conversational commerce refers to a branch of e-commerce that allows customers to shop and interact with firms using chat, audio, and messaging platforms. It lets businesses connect with customers anytime through omnichannel conversations and provides important insights. Conversational commerce contributes to the creation of seamless, efficient customer experiences. The main types of conversational commerce are chatbots and intelligent virtual assistants. Chatbots refer to computer programs or software applications designed to simulate conversation with human users, especially through natural language processing (NLP) and artificial intelligence (AI) capabilities. Various components such as solutions and services are deployed based on cloud and on-premises modes by small and mid-sized enterprises (SMEs), and large enterprises.

What Is The Conversational Commerce Market Growth Forecast?

The conversational commerce market size is expected to see strong growth in the next few years. It will grow to $18.39 billion in 2030 at a compound annual growth rate (CAGR) of 6.9%. The growth in the forecast period can be attributed to expansion of AI-powered conversational platforms, integration of voice commerce technologies, growth in cross-border e-commerce, demand for personalized shopping experiences, rising adoption of cloud-based conversational commerce solutions. Major trends in the forecast period include omnichannel customer engagement, AI-powered personalized shopping, real-time customer support automation, voice and text-based commerce integration, data-driven consumer insights.

Global Conversational Commerce Market Segmentation

1) By Type: Chatbots, Intelligent Virtual Assistants 2) By Component: Solution, Services 3) By Deployment Mode: Cloud, On-Premises 4) By Enterprise Size: Small And Mid-Sized Enterprises (SMEs), Large Enterprises Subsegments: 1) By Chatbots: Rule-Based Chatbots, AI-Powered Chatbots, E-commerce Chatbots, Customer Support Chatbots 2) By Intelligent Virtual Assistants: Voice Assistants, Text-Based Assistants, Multi-Channel Assistants, Personal Shopping Assistants

What Is The Driver Of The Conversational Commerce Market?

The expansion of the e-commerce industry is expected to propel the growth of the conversational commerce market going forward. E-commerce, or electronic commerce, describes the exchange of products and services via the Internet. Conversational commerce can help online retailers unleash the potential of conversation to sell their products and services by facilitating engagement through AI-based text and voice assistants, social messaging apps, and other innovative conversational commerce tools. For instance, according to the United States Census Bureau, a US-based department of commerce, the US retail e-commerce reached $271.7 billion in the third quarter of 2023, which reflects a slight 0.9% increase from the $269.3 billion in sales during Q2 2023. Further, the e-commerce sales expanded much faster in Q3 2023 with a 7.8% boost versus Q3 2022. Therefore, the expansion of the e-commerce industry is driving the conversational commerce industry.

Key Players In The Global Conversational Commerce Market

Major companies operating in the conversational commerce market are Amazon Inc., Apple Inc., Google LLC, Microsoft Corporation, Facebook Inc., IBM Corporation, Oracle Corporation, Salesforce Inc., Shopify Inc., Webio Ltd., Zendesk Inc., Nuance Communications Inc., LivePerson, HubSpot, Kore.ai Inc., Intercom Inc., Drift.com Inc., Haptic Technologies Pvt Ltd., SleekFlow, Yalochat, CogniCor Technologies, Charles GmbH, Octane AI, Recart, Bobble Keyboard

Global Conversational Commerce Market Trends and Insights

Major companies operating in the conversational commerce market are focusing on developing innovative solutions such as AI powered conversational commerce platforms to enhance personalization, convenience, and real time customer engagement. AI powered conversational commerce platforms are digital solutions that use artificial intelligence, intent recognition, and natural language processing to understand user behavior and intent across digital touchpoints, enabling capabilities such as real time intent mapping, personalized product recommendations, and seamless in app transactions. For instance, in March 2023, Bobble AI, an India-based conversation media platform, launched Bobble Super. This conversational commerce allows users a hassle-free, personalized, and real-time intent-based shopping experience directly on its keyboard application. Customers can order food, book flight tickets, and send gifts online to over 100 businesses like Swiggy, Redrail, Winni, and Garnier. Using cutting-edge intent recognition technology that maps users' intents across their smartphone usage in real time, the Super Keyboard app offers users personalized product and service recommendations throughout their smartphone trip.

What Are Latest Mergers And Acquisitions In The Conversational Commerce Market?

In January 2024, Bloomreach, a US-based software company, acquired Radiance Commerce for an undisclosed amount. This acquisition aims to enhance Bloomreach's capabilities in creating personalized online shopping experiences that mimic in-store interactions with sales representatives. Radiance Commerce is a US-based technology company specializing in conversational commerce and artificial intelligence (AI) for the e-commerce sector.

Regional Outlook

North America was the largest region in the conversational commerce market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in this market report are Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Taiwan; Russia; South Korea; UK; USA; Canada; Italy; Spain.

What Defines the Conversational Commerce Market?

The conversational commerce market includes revenues earned by entities by providing services such as customer support, ordering and purchasing, payment processing, personalized experiences, upselling and cross-selling, product catalog integration, language translation. The market value includes the value of related goods sold by the service provider or included within the service offering. The conversational commerce market also includes sales of smart speakers and smart displays. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Conversational Commerce Market Report 2026?

The conversational commerce market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the conversational commerce industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.