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Published : February 2026

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Customer Journey Mapping Software Market Report 2026

Name: Customer Journey Mapping Software Market Report 2026
Brand: The Business Research Company
Price: 4490.00 USD
Availability: InStock

Global Outlook – By Component (Software, Services), By Organization Size (Small and Medium Enterprises, Large Enterprises), By Deployment (On-Premise, Cloud-based), By End Users (BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users) – Market Size, Trends, Strategies, and Forecast to 2035

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

Customer Journey Mapping Software Market Overview

• Customer Journey Mapping Software market size has reached to $16.46 billion in 2025

• Expected to grow to $41.19 billion in 2030 at a compound annual growth rate (CAGR) of 20.1%

• Growth Driver: Cloud Services Adoption Fuels Customer Journey Mapping Software Market Growth

• Market Trend: Comprehensive Business Solutions In The Customer Journey Mapping Software Market

• North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Customer Journey Mapping Software Market?

The customer journey mapping software refers to software tool that records and presents information of customers’ interactions with a company. Buying products online to accessing customer service on the phone to airing grievances on social media is done with the customer journey mapping software. The customer journey mapping software is used for customer experience and direct the customer’s connection or transaction with service or product.

The main components of customer journey mapping software are software, services, and consulting services. Software refers to a set of instructions, data, or programs used to operate computers and execute specific tasks. The various organization sizes include small and medium enterprises and large enterprises. The deployments are cloud-based and on-premises. The various end-users involved customer journey mapping software for BFSI, customer journey mapping software for retail and consumer goods, customer journey mapping software for media and entertainment, customer journey mapping software for healthcare and pharmaceutical, customer journey mapping software for automotive, customer journey mapping software for IT and telecommunication, customer journey mapping software for travel and hospitality, customer journey mapping software for education, and customer journey mapping software for other end users.

Customer Journey Mapping Software market report bar graph

What Is The Customer Journey Mapping Software Market Size and Share 2026?

The customer journey mapping software market size has grown exponentially in recent years. It will grow from $16.46 billion in 2025 to $19.79 billion in 2026 at a compound annual growth rate (CAGR) of 20.2%. The growth in the historic period can be attributed to increasing focus on customer experience management, adoption of design-thinking methodologies, growth in digital touchpoint tracking, expansion of crm implementations, demand for improved service journey visibility.

What Is The Customer Journey Mapping Software Market Growth Forecast?

The customer journey mapping software market size is expected to see exponential growth in the next few years. It will grow to $41.19 billion in 2030 at a compound annual growth rate (CAGR) of 20.1%. The growth in the forecast period can be attributed to increasing use of ai-driven journey insights, rising adoption of collaborative cx platforms, expansion of cloud-native mapping tools, growing demand for real-time journey visualization, increasing integration with analytics and automation platforms. Major trends in the forecast period include increasing adoption of visual customer journey mapping tools, rising demand for cross-channel experience visualization, growing integration with crm and cx platforms, expansion of cloud-based journey mapping software, enhanced focus on experience optimization.

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Global Customer Journey Mapping Software Market Segmentation

1) By Component: Software, Services

2) By Organization Size: Small and Medium Enterprises, Large Enterprises

3) By Deployment: On-Premise, Cloud-based

4) By End Users: BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users

Subsegments:

1) By Software: Visualization Tools, Journey Mapping Tools, Analytics And Reporting Tools, Integration Tools

2) By Services: Implementation Services, Support And Maintenance Services, Training Services

What Is The Driver Of The Customer Journey Mapping Software Market?

The rising adoption of cloud services is expected to propel the growth of the customer journey mapping software market going forward. Cloud refers to a network of remote servers that store and manage data and applications over the Internet. Cloud services in customer journey mapping software provide scalable and accessible platforms, facilitating real-time data analysis and enabling businesses to create more personalized and seamless customer experiences. Therefore, the rising adoption of cloud services is driving the growth of the customer journey mapping software market. For instance, in September 2024, according to Cloud Institute, a US-based provider of insights, the pace of cloud adoption is quickening, driven by companies' desires for greater flexibility, scalability, and innovation. With expectations of global spending on cloud infrastructure surpassing $1 trillion and public cloud services reaching around $678.8 billion, it’s evident that cloud technology is transforming various industries around the globe.

Key Players In The Global Customer Journey Mapping Software Market

Major companies operating in the customer journey mapping software market are Smaply GmbH; UXPressia Inc.; Adobe Inc.; Contentsquare SAS; Glassbox Digital UK Ltd.; CleverTap Inc.; MoEngage Inc.; WebEngage Marketing Cloud Solutions Private Limited; Salesforce. com Inc.; Custellencia LLC; Whatfix Inc.; Cemantica Labs Private Limited; SurveySparrow Inc.; The Rocket Science Group LLC; Hotjar Limited; Mixpanel Inc.; FullStory Inc.; UserZoom Technologies Inc.; UserTesting Inc.; Qualtrics LLC; Medallia Inc.; Clarabridge Inc.

Global Customer Journey Mapping Software Market Trends and Insights

Major companies operating in the customer journey mapping software market are increasing their focus on introducing comprehensive solutions for businesses to gain a competitive edge in the market. A comprehensive solution for businesses refers to a unified and all-encompassing approach that addresses multiple aspects of a business's needs, typically combining various tools, services, or strategies. For instance, in August 2024, SAP SE (Systems Applications and Products in Data Processing), a German-based multinational software company, launched SAP Signavio Journey Modeler. This innovative tool is designed to enhance customer journey mapping, enabling organizations to better understand and improve customer experiences through comprehensive visualizations and analytics.

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What Are Latest Mergers And Acquisitions In The Customer Journey Mapping Software Market?

In August 2023, CoreMedia, a Germany-based company, acquired BySide and Smarkio for an undisclosed amount. Through this acquisition, Coremedia aimed to enhance its real-time personalization and automation capabilities, creating a more cohesive and immersive digital experience platform. BySide and Smarkio, Europe-based companies, are both software solutions providers that focus on enhancing customer experiences.

Regional Insights

North America was the largest region in the customer journey mapping software market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain

What Defines the Customer Journey Mapping Software Market?

The customer journey mapping software market consists of revenues earned by entities by providing web based and app based customer journey mapping software. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Customer Journey Mapping Software Market Report 2026?

The customer journey mapping software market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the customer journey mapping software industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

Author : Abdul Wasay

Customer Journey Mapping Software Market Report Forecast Analysis

Report Attribute	Details
Market Size Value In 2026	$19.79 billion
Revenue Forecast In 2035	$41.19 billion
Growth Rate	CAGR of 20.2% from 2026 to 2035
Base Year For Estimation	2025
Actual Estimates/Historical Data	2020-2025
Forecast Period	2026 - 2030 - 2035
Market Representation	Revenue in USD Billion and CAGR from 2026 to 2035
Segments Covered	Component, Organization Size, Deployment, End Users
Regional Scope	Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Country Scope	The countries covered in the report are Australia, Brazil, China, France, Germany, India, ...
Key Companies Profiled	Smaply GmbH; UXPressia Inc.; Adobe Inc.; Contentsquare SAS; Glassbox Digital UK Ltd.; CleverTap Inc.; MoEngage Inc.; WebEngage Marketing Cloud Solutions Private Limited; Salesforce. com Inc.; Custellencia LLC; Whatfix Inc.; Cemantica Labs Private Limited; SurveySparrow Inc.; The Rocket Science Group LLC; Hotjar Limited; Mixpanel Inc.; FullStory Inc.; UserZoom Technologies Inc.; UserTesting Inc.; Qualtrics LLC; Medallia Inc.; Clarabridge Inc.
Customization Scope	Request for Customization
Pricing And Purchase Options	Explore Purchase Options

1. Executive Summary

1.1. Key Market Insights (2020-2035)

1.2. Visual Dashboard: Market Size, Growth Rate, Hotspots

1.3. Major Factors Driving the Market

1.4. Top Three Trends Shaping the Market

2. Customer Journey Mapping Software Market Characteristics

2.1. Market Definition & Scope

2.2. Market Segmentations

2.3. Overview of Key Products and Services

2.4. Global Customer Journey Mapping Software Market Attractiveness Scoring And Analysis

2.4.1. Overview of Market Attractiveness Framework

2.4.2. Quantitative Scoring Methodology

2.4.3. Factor-Wise Evaluation

Growth Potential Analysis, Competitive Dynamics Assessment, Strategic Fit Assessment And Risk Profile Evaluation

2.4.4. Market Attractiveness Scoring and Interpretation

2.4.5. Strategic Implications and Recommendations

3. Customer Journey Mapping Software Market Supply Chain Analysis

3.1. Overview of the Supply Chain and Ecosystem

3.2. List Of Key Raw Materials, Resources & Suppliers

3.3. List Of Major Distributors and Channel Partners

3.4. List Of Major End Users

4. Global Customer Journey Mapping Software Market Trends And Strategies

4.1. Key Technologies & Future Trends

4.1.1 Artificial Intelligence & Autonomous Intelligence

4.1.2 Digitalization, Cloud, Big Data & Cybersecurity

4.1.3 Internet Of Things (Iot), Smart Infrastructure & Connected Ecosystems

4.1.4 Industry 4.0 & Intelligent Manufacturing

4.1.5 Immersive Technologies (Ar/Vr/Xr) & Digital Experiences

4.2. Major Trends

4.2.1 Increasing Adoption Of Visual Customer Journey Mapping Tools

4.2.2 Rising Demand For Cross-Channel Experience Visualization

4.2.3 Growing Integration With Crm And Cx Platforms

4.2.4 Expansion Of Cloud-Based Journey Mapping Software

4.2.5 Enhanced Focus On Experience Optimization

5. Customer Journey Mapping Software Market Analysis Of End Use Industries

5.1 Bfsi Institutions

5.2 Retail And Consumer Goods Companies

5.3 Media And Entertainment Firms

5.4 Healthcare And Pharmaceutical Companies

5.5 It And Telecommunication Providers

6. Customer Journey Mapping Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, Supply Chain Impact from Tariff War & Trade Protectionism, And Covid And Recovery On The Market

7. Global Customer Journey Mapping Software Strategic Analysis Framework, Current Market Size, Market Comparisons And Growth Rate Analysis

7.1. Global Customer Journey Mapping Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)

7.2. Global Customer Journey Mapping Software Market Size, Comparisons And Growth Rate Analysis

7.3. Global Customer Journey Mapping Software Historic Market Size and Growth, 2020 - 2025, Value ($ Billion)

7.4. Global Customer Journey Mapping Software Forecast Market Size and Growth, 2025 - 2030, 2035F, Value ($ Billion)

8. Global Customer Journey Mapping Software Total Addressable Market (TAM) Analysis for the Market

8.1. Definition and Scope of Total Addressable Market (TAM)

8.2. Methodology and Assumptions

8.3. Global Total Addressable Market (TAM) Estimation

8.4. TAM vs. Current Market Size Analysis

8.5. Strategic Insights and Growth Opportunities from TAM Analysis

9. Customer Journey Mapping Software Market Segmentation

9.1. Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Software, Services

9.2. Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Small and Medium Enterprises, Large Enterprises

9.3. Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

On-Premise, Cloud-based

9.4. Global Customer Journey Mapping Software Market, Segmentation By End Users, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users

9.5. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Visualization Tools, Journey Mapping Tools, Analytics And Reporting Tools, Integration Tools

9.6. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Implementation Services, Support And Maintenance Services, Training Services

10. Customer Journey Mapping Software Market, Industry Metrics By Country

10.1. Global Customer Journey Mapping Software Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

10.2. Global Customer Journey Mapping Software Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

11. Customer Journey Mapping Software Market Regional And Country Analysis

11.1. Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

11.2. Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

12. Asia-Pacific Customer Journey Mapping Software Market

12.1. Asia-Pacific Customer Journey Mapping Software Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

12.2. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

13. China Customer Journey Mapping Software Market

13.1. China Customer Journey Mapping Software Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

13.2. China Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

14. India Customer Journey Mapping Software Market

14.1. India Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

15. Japan Customer Journey Mapping Software Market

15.1. Japan Customer Journey Mapping Software Market Overview

15.2. Japan Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

16. Australia Customer Journey Mapping Software Market

16.1. Australia Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

17. Indonesia Customer Journey Mapping Software Market

17.1. Indonesia Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

18. South Korea Customer Journey Mapping Software Market

18.1. South Korea Customer Journey Mapping Software Market Overview

18.2. South Korea Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

19. Taiwan Customer Journey Mapping Software Market

19.1. Taiwan Customer Journey Mapping Software Market Overview

19.2. Taiwan Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

20. South East Asia Customer Journey Mapping Software Market

20.1. South East Asia Customer Journey Mapping Software Market Overview

20.2. South East Asia Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

21. Western Europe Customer Journey Mapping Software Market

21.1. Western Europe Customer Journey Mapping Software Market Overview

21.2. Western Europe Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

22. UK Customer Journey Mapping Software Market

22.1. UK Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

23. Germany Customer Journey Mapping Software Market

23.1. Germany Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

24. France Customer Journey Mapping Software Market

24.1. France Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

25. Italy Customer Journey Mapping Software Market

25.1. Italy Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

26. Spain Customer Journey Mapping Software Market

26.1. Spain Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

27. Eastern Europe Customer Journey Mapping Software Market

27.1. Eastern Europe Customer Journey Mapping Software Market Overview

27.2. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

28. Russia Customer Journey Mapping Software Market

28.1. Russia Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

29. North America Customer Journey Mapping Software Market

29.1. North America Customer Journey Mapping Software Market Overview

29.2. North America Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

30. USA Customer Journey Mapping Software Market

30.1. USA Customer Journey Mapping Software Market Overview

30.2. USA Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

31. Canada Customer Journey Mapping Software Market

31.1. Canada Customer Journey Mapping Software Market Overview

31.2. Canada Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

32. South America Customer Journey Mapping Software Market

32.1. South America Customer Journey Mapping Software Market Overview

32.2. South America Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

33. Brazil Customer Journey Mapping Software Market

33.1. Brazil Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

34. Middle East Customer Journey Mapping Software Market

34.1. Middle East Customer Journey Mapping Software Market Overview

34.2. Middle East Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

35. Africa Customer Journey Mapping Software Market

35.1. Africa Customer Journey Mapping Software Market Overview

35.2. Africa Customer Journey Mapping Software Market, Segmentation By Component, Segmentation By Organization Size, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

36. Customer Journey Mapping Software Market Regulatory and Investment Landscape

37. Customer Journey Mapping Software Market Competitive Landscape And Company Profiles

37.1. Customer Journey Mapping Software Market Competitive Landscape And Market Share 2024

37.1.1. Top 10 Companies (Ranked by revenue/share)

37.2. Customer Journey Mapping Software Market - Company Scoring Matrix

37.2.1. Market Revenues

37.2.2. Product Innovation Score

37.2.3. Brand Recognition

37.3. Customer Journey Mapping Software Market Company Profiles

37.3.1. Smaply GmbH Overview, Products and Services, Strategy and Financial Analysis

37.3.2. UXPressia Inc. Overview, Products and Services, Strategy and Financial Analysis

37.3.3. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis

37.3.4. Contentsquare SAS Overview, Products and Services, Strategy and Financial Analysis

37.3.5. Glassbox Digital UK Ltd. Overview, Products and Services, Strategy and Financial Analysis

38. Customer Journey Mapping Software Market Other Major And Innovative Companies

CleverTap Inc., MoEngage Inc., WebEngage Marketing Cloud Solutions Private Limited, Salesforce.com Inc., Custellencia LLC, Whatfix Inc., Cemantica Labs Private Limited, SurveySparrow Inc., The Rocket Science Group LLC, Hotjar Limited, Mixpanel Inc., FullStory Inc., UserZoom Technologies Inc., UserTesting Inc., Qualtrics LLC

39. Global Customer Journey Mapping Software Market Competitive Benchmarking And Dashboard

40. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market

41. Customer Journey Mapping Software Market High Potential Countries, Segments and Strategies

41.1. Customer Journey Mapping Software Market In 2030 - Countries Offering Most New Opportunities

41.2. Customer Journey Mapping Software Market In 2030 - Segments Offering Most New Opportunities

41.3. Customer Journey Mapping Software Market In 2030 - Growth Strategies

41.3.1. Market Trend Based Strategies

41.3.2. Competitor Strategies

42. Appendix

42.1. Abbreviations

42.2. Currencies

42.3. Historic And Forecast Inflation Rates

42.4. Research Inquiries

42.5. The Business Research Company

42.6. Copyright And Disclaimer

List Of Tables

Table 1: Global Customer Journey Mapping Software Market, Overview Of Key Products - Product Examples

Table 2: Global Customer Journey Mapping Software Market Attractiveness, Factor-Wise Evaluation

Table 3: Global Customer Journey Mapping Software Market, Supply Chain Analysis

Table 4: Global Customer Journey Mapping Software Market, Major Raw Material Providers

Table 5: Global Customer Journey Mapping Software Market, Major Resource Providers

Table 6: Global Customer Journey Mapping Software Market, Major Manufacturers (Suppliers)

Table 7: Global Customer Journey Mapping Software Market, Major Distributors And Channel Partners

Table 8: Global Customer Journey Mapping Software Market, Key Technologies & Future Trends

Table 9: Global Customer Journey Mapping Software Market, Major Trends

Table 10: Global Customer Journey Mapping Software Market, Major End Users

Table 11: Global Customer Journey Mapping Software Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis

Table 12: Global Customer Journey Mapping Software Historic Market Growth, 2020-2025, $ Billion

Table 13: Global Customer Journey Mapping Software Forecast Market Growth, 2025-2030F, 2035F, $ Billion

Table 14: Global Customer Journey Mapping Software Market - TAM, US$ Billion, 2025

Table 15: Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 16: Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 17: Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 18: Global Customer Journey Mapping Software Market, Segmentation By End Users, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 19: Global Customer Journey Mapping Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 20: Global Customer Journey Mapping Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 21: Global Customer Journey Mapping Software Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

Table 22: Global Customer Journey Mapping Software Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

Table 23: Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 24: Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 25: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 26: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 27: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 28: China, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 29: China, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 30: China, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 31: India, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 32: India, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 33: India, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 34: Japan, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 35: Japan, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 36: Japan, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 37: Australia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 38: Australia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 39: Australia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 40: Indonesia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 41: Indonesia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 42: Indonesia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 43: South Korea, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 44: South Korea, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 45: South Korea, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 46: Taiwan, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 47: Taiwan, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 48: Taiwan, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 49: South East Asia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 50: South East Asia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 51: South East Asia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 52: Western Europe, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 53: Western Europe, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 54: Western Europe, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 55: UK, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 56: UK, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 57: UK, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 58: Germany, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 59: Germany, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 60: Germany, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 61: France, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 62: France, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 63: France, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 64: Italy, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 65: Italy, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 66: Italy, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 67: Spain, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 68: Spain, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 69: Spain, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 70: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 71: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 72: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 73: Russia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 74: Russia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 75: Russia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 76: North America, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 77: North America, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 78: North America, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 79: USA, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 80: USA, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 81: USA, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 82: Canada, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 83: Canada, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 84: Canada, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 85: South America, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 86: South America, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 87: South America, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 88: Brazil, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 89: Brazil, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 90: Brazil, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 91: Middle East, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 92: Middle East, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 93: Middle East, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 94: Africa, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 95: Africa, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 96: Africa, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Table 97: Global Customer Journey Mapping Software Key Competitor Estimated Market Shares, 2024, Percentage (%)

Table 98: Global Customer Journey Mapping Software Market - Company Scoring Matrix

Table 99: Smaply GmbH Financial Performance

Table 100: UXPressia Inc. Financial Performance

Table 101: Adobe Inc. Financial Performance

Table 102: Contentsquare SAS Financial Performance

Table 103: Glassbox Digital UK Ltd. Financial Performance

Table 104: Global Customer Journey Mapping Software Market, Competitive Benchmarking (In USD Billions)

Table 105: Global Customer Journey Mapping Software Market, Competitive Dashboard

Table 106: Global Customer Journey Mapping Software Market Size Gain ($ Billion), 2025 – 2030 By Country

Table 107: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Component, 2025 – 2030

Table 108: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Organization Size, 2025 – 2030

Table 109: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Deployment, 2025 – 2030

List Of Figures

Figure 1: Global Customer Journey Mapping Software Market, Overview Of Key Products - Product Examples

Figure 2: Global Customer Journey Mapping Software Market Attractiveness, Factor-Wise Evaluation

Figure 3: Global Customer Journey Mapping Software Market, Supply Chain Analysis

Figure 4: Global Customer Journey Mapping Software Market, Major Raw Material Providers

Figure 5: Global Customer Journey Mapping Software Market, Major Resource Providers

Figure 6: Global Customer Journey Mapping Software Market, Major Manufacturers (Suppliers)

Figure 7: Global Customer Journey Mapping Software Market, Major Distributors And Channel Partners

Figure 8: Global Customer Journey Mapping Software Market, Key Technologies & Future Trends

Figure 9: Global Customer Journey Mapping Software Market, Major Trends

Figure 10: Global Customer Journey Mapping Software Market, Major End Users

Figure 11: Global Customer Journey Mapping Software Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis

Figure 12: Global Customer Journey Mapping Software Historic Market Growth, 2020-2025, $ Billion

Figure 13: Global Customer Journey Mapping Software Forecast Market Growth, 2025-2030F, 2035F, $ Billion

Figure 14: Global Customer Journey Mapping Software Market - TAM, US$ Billion, 2025

Figure 15: Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 16: Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 17: Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 18: Global Customer Journey Mapping Software Market, Segmentation By End Users, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 19: Global Customer Journey Mapping Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 20: Global Customer Journey Mapping Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 21: Global Customer Journey Mapping Software Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

Figure 22: Global Customer Journey Mapping Software Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

Figure 23: Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 24: Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 25: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 26: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 27: Asia-Pacific, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 28: China, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 29: China, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 30: China, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 31: India, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 32: India, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 33: India, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 34: Japan, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 35: Japan, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 36: Japan, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 37: Australia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 38: Australia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 39: Australia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 40: Indonesia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 41: Indonesia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 42: Indonesia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 43: South Korea, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 44: South Korea, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 45: South Korea, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 46: Taiwan, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 47: Taiwan, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 48: Taiwan, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 49: South East Asia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 50: South East Asia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 51: South East Asia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 52: Western Europe, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 53: Western Europe, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 54: Western Europe, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 55: UK, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 56: UK, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 57: UK, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 58: Germany, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 59: Germany, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 60: Germany, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 61: France, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 62: France, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 63: France, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 64: Italy, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 65: Italy, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 66: Italy, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 67: Spain, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 68: Spain, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 69: Spain, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 70: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 71: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 72: Eastern Europe, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 73: Russia, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 74: Russia, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 75: Russia, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 76: North America, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 77: North America, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 78: North America, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 79: USA, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 80: USA, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 81: USA, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 82: Canada, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 83: Canada, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 84: Canada, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 85: South America, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 86: South America, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 87: South America, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 88: Brazil, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 89: Brazil, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 90: Brazil, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 91: Middle East, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 92: Middle East, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 93: Middle East, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 94: Africa, Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 95: Africa, Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 96: Africa, Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Figure 97: Global Customer Journey Mapping Software Key Competitor Estimated Market Shares, 2024, Percentage (%)

Figure 98: Global Customer Journey Mapping Software Market - Company Scoring Matrix

Figure 99: Smaply GmbH Financial Performance

Figure 100: UXPressia Inc. Financial Performance

Figure 101: Adobe Inc. Financial Performance

Figure 102: Contentsquare SAS Financial Performance

Figure 103: Glassbox Digital UK Ltd. Financial Performance

Figure 104: Global Customer Journey Mapping Software Market, Competitive Benchmarking (In USD Billions)

Figure 105: Global Customer Journey Mapping Software Market, Competitive Dashboard

Figure 106: Global Customer Journey Mapping Software Market Size Gain ($ Billion), 2025 – 2030 By Country

Figure 107: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Component, 2025 – 2030

Figure 108: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Organization Size, 2025 – 2030

Figure 109: Global, Customer Journey Mapping Software Market Size Gain ($ Billion), Segmentation By Deployment, 2025 – 2030

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Frequently Asked Questions

What is the projected market size of the Customer Journey Mapping Software Market Report 2026 market by 2030?

The Customer Journey Mapping Software Market Report 2026 market was valued at $16.46 billion in 2025, increased to $19.79 billion in 2026, and is projected to reach $41.19 billion by 2030. request a sample here

What is the expected CAGR for the Customer Journey Mapping Software Market Report 2026 market during the forecast period 2025 - 2030?

The expected CAGR for the Customer Journey Mapping Software Market Report 2026 market during the forecast period 2025–2030 is 20.1%. request a sample here

What are the key factors driving the Customer Journey Mapping Software Market Report 2026 market?

Major growth driver of the market includes: Cloud Services Adoption Fuels Customer Journey Mapping Software Market Growth in the Customer Journey Mapping Software Market Report 2026 market. For further insights on this market, request a sample here

Which end-use segment are covered in the Customer Journey Mapping Software Market Report 2026 market report?

The customer journey mapping software market covered in this report is segmented –
1) By Component: Software, Services
2) By Organization Size: Small and Medium Enterprises, Large Enterprises
3) By Deployment: On-Premise, Cloud-based
4) By End Users: BFSI, Retail And Consumer Goods, Media And Entertainment, Healthcare And Pharmaceutical, Automotive, IT And Telecommunication, Travel And Hospitality, Education, Other End Users Subsegments:
1) By Software: Visualization Tools, Journey Mapping Tools, Analytics And Reporting Tools, Integration Tools
2) By Services: Implementation Services, Support And Maintenance Services, Training Services request a sample here

What is the anticipated growth trend for the Customer Journey Mapping Software Market Report 2026 market?

Major trend in this market includes: Comprehensive Business Solutions In The Customer Journey Mapping Software Market For further insights on this market, request a sample here.

Who are the key players in the Customer Journey Mapping Software Market Report 2026 market?

Major companies operating in the Customer Journey Mapping Software Market Report 2026 market are Major companies operating in the customer journey mapping software market are Smaply GmbH; UXPressia Inc.; Adobe Inc.; Contentsquare SAS; Glassbox Digital UK Ltd.; CleverTap Inc.; MoEngage Inc.; WebEngage Marketing Cloud Solutions Private Limited; Salesforce. com Inc.; Custellencia LLC; Whatfix Inc.; Cemantica Labs Private Limited; SurveySparrow Inc.; The Rocket Science Group LLC; Hotjar Limited; Mixpanel Inc.; FullStory Inc.; UserZoom Technologies Inc.; UserTesting Inc.; Qualtrics LLC; Medallia Inc.; Clarabridge Inc. request a sample here.

Which region has the most growth potential in the Customer Journey Mapping Software Market Report 2026 market?

North America was the largest region in the customer journey mapping software market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey mapping software market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. request a sample here.