Omnichannel Retail Software Market Report 2026

Omnichannel Retail Software Market Overview

• Omnichannel Retail Software market size has reached to $12.89 billion in 2025 • Expected to grow to $31.85 billion in 2030 at a compound annual growth rate (CAGR) of 19.1% • Growth Driver: Connected Devices Powering The Evolution Of Retail Strategies • Market Trend: The Rise Of Order Management Apps In Omnichannel Retail • North America was the largest region in 2025.

What Is Covered Under Omnichannel Retail Software Market?

Omnichannel retail software refers to integrated technological solutions that enable the smooth coordination and management of sales channels, both online and offline, from a single platform. This software allows uniform customer experiences across several touchpoints, such as e-commerce sites, mobile apps, and physical storefronts. The main offering types in omnichannel retail software market solutions and services. The solution involves the actual software products offered by companies to enable omnichannel retailing. The various deployment modes are on-premises and on-cloud and various organization sizes include small enterprises, medium enterprises, and large enterprises used by various end users including books and stationery, consumer electronics and accessories, apparel, footwear and accessories, furniture and home furnishings, health and beauty, sports goods, fast-moving consumer goods, transportation, and other end users.

What Is The Omnichannel Retail Software Market Growth Forecast?

The omnichannel retail software market size is expected to see rapid growth in the next few years. It will grow to $31.85 billion in 2030 at a compound annual growth rate (CAGR) of 19.1%. The growth in the forecast period can be attributed to increasing cloud-native retail adoption, rising demand for real-time analytics, growing complexity of consumer buying journeys, expansion of mobile commerce ecosystems, increasing investments in retail digital transformation. Major trends in the forecast period include unified customer data platforms across channels, real-time inventory visibility and synchronization, seamless buy online pick up in store (BOPIS) enablement, cross-channel order orchestration optimization, scalable subscription-based omnichannel platforms.

Global Omnichannel Retail Software Market Segmentation

1) By Offering Type: Solution, Services 2) By Deployment: On-Premises, On-Cloud 3) By Organization Size: Small Enterprises, Medium Enterprises, Large Enterprises 4) By End Users: Books And Stationery, Consumer Electronics And Accessories, Apparel, Footwear And Accessories, Furniture And Home Furnishings, Health And Beauty, Sports Goods, Fast Moving Consumer Goods, Transportation, Other End Users Subsegments: 1) By Solution: Point Of Sale (POS) Systems, Inventory Management Systems, Order Management Systems (OMS), Customer Relationship Management (CRM) Solutions, E-commerce Platforms, Mobile Commerce Solutions, Payment Gateway Solutions, Supply Chain Management (SCM) Solutions, Analytics And Reporting Tools, Personalization And Recommendation Engines, Omnichannel Marketing Solutions 2) By Services: Consulting Services, Integration Services, Customization Services, Training And Support Services, Cloud Hosting Services, Managed Services, Data Analytics Services

What Is The Driver Of The Omnichannel Retail Software Market?

The increasing adoption of IoT devices is expected to propel the growth of the omnichannel retail software market going forward. IoT devices are networked gadgets that use sensors and internet access to collect and exchange data. The increasing use of IoT devices is due to the generation of valuable data insights, enhanced decision-making, and significant cost savings through streamlined processes and optimized resource usage. Omnichannel retail software is an essential platform for retailers using IoT devices to improve the shopping experience, manage operations, and drive revenue growth. For instance, in September 2024, according to the IoT Analytics GmbH, a Germany-based non-governmental organization, by the end of 2023 there were 16.6 billion connected IoT devices, reflecting a 15% increase from 2022, with IoT Analytics projecting a further 13% growth to 18.8 billion by the end of 2024. Additionally, the number of connected IoT devices is projected to reach 40 billion by 2030, a significant increase from the last market update in 2023. Therefore, the increasing use of IoT devices is driving the growth of the omnichannel retail software industry.

Key Players In The Global Omnichannel Retail Software Market

Major companies operating in the omnichannel retail software market are IBM Corporation, Oracle Corporation, SAP SE, Salesforce.com Inc., Toshiba Corporation, Cognizant Technology Solutions Corp., Infosys Ltd., Adobe Commerce, NCR Corporation, Shopify Plus, Infor Global Solutions Inc., Diebold Nixdorf AG, Blue Yonder, Lightspeed Retail, Aptos Retail, BigCommerce, VTEX, Mi9 Retail, Commercetools, Brightpearl, Openbravo, Elastic Path, Salsify, Pimcore, Kibo Commerce

Global Omnichannel Retail Software Market Trends and Insights

Major companies operating in the omnichannel retail software market are focusing on developing innovative merchandisers order management systems, to gain a competitive edge in the market. The merchandiser order management app is an application that enhances customers shopping experience by offering holistic omnichannel retailing capabilities. For instance, in April 2024, HotWax Commerce, a US-based software company, launched the HotWax Order Management App. The app enables merchandisers to manually release pre-orders down to the order item level, providing them greater control over inventories and the pre-ordering process. The program also allows merchandisers to locate and release pre-orders depending on the order date, promised date, and inventory availability.

What Are Latest Mergers And Acquisitions In The Omnichannel Retail Software Market?

In September 2024, Salesforce, a US-based technology company, acquired PredictSpring for approximately $210 million. With this acquisition, Salesforce aimed to strengthen its retail and commerce capabilities by expanding its omnichannel and in-store digital commerce offerings and enabling retailers to deliver more unified customer experiences across physical and digital channels. PredictSpring is a US-based retail technology company that specializes in providing cloud-native modern point-of-sale and omnichannel retail software solutions that integrate online and in-store operations, inventory, and customer engagement.

Regional Outlook

North America was the largest region in the omnichannel retail software market in 2025. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in this market report are Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Taiwan; Russia; South Korea; UK; USA; Canada; Italy; Spain.

What Defines the Omnichannel Retail Software Market?

The omnichannel retail software market consists of revenues earned by entities providing services such as inventory management, order management, and marketing automation. The market value includes the value of related goods sold by the service provider or included within the service offering. The omnichannel retail software market also includes sales of unified commerce platforms, analytics and business intelligence (BI) tools, mobile commerce (m-commerce) apps, and e-commerce platforms. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Omnichannel Retail Software Market Report 2026?

The omnichannel retail software market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the omnichannel retail software industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.