Social Services Industry Overview

The emergency and other relief services market consists of the revenues from emergency and other relief services and related goods by entities (organizations, sole traders and partnerships) that provide food, shelter, clothing, medical relief, resettlement, and counseling to victims of domestic or international disasters or conflicts (e.g., wars). Only goods and services traded between entities or sold to end consumers are included. The global emergency and other relief services market is expected to grow from $81.48 billion in 2019 to $85.03 billion in 2020 at a compound annual growth rate (CAGR) of 4.36%. The growth is mainly due to the COVID-19 outbreak that has led to an increased need for emergency services to help the underprivileged get access to basic necessities. The market is expected to reach $109.21 billion in 2023 at a CAGR of 8.7%. The Asia Pacific was the largest region in the emergency and other relief services market in 2019. The increasing support from large corporations and organizations in the form of funds, grants or programs is expected to drive the growth of the global emergency and other relief services market. Corporations and organizations are making efforts to meet the requirements of people affected by different disasters across the globe. For instance, the American Red Cross Organization has responded to a string of crises across the country, serving over 718,100 nourishing meals and snacks with its partners and providing more than 306,500 overnight shelters and hotel stays in coordination, with its partners, for those displaced by disasters. Therefore, the growing support from various individuals and corporations fuels the emergency and other relief services market. The economic slowdown hampers the growth of the emergency and other relief services market. The market is dependent on individuals and businesses who contribute monetarily to support various causes to provide food, clothing and shelter to those in need. The economic slowdown caused by the pandemic or recession will significantly impact the market. According to the World Bank estimates, the global economy is expected to shrink by 5.2% in the year 2020. This will impact businesses at large and also impact the disposable income of individuals, reducing the donations received by organizations in the emergency and other relief services market. Organizations in the emergency and other relief services market are integrating technology in their services for faster response and better reachability. For instance, in 2018, the American Red Cross of Alaska has used the RC view and RC Collect applications that help streamline some of its procedures. The use of RC View to help dispatch Disaster Action Teams (DAT) to emergencies and RC Collect for collecting information during damage assessments of homes and property after the disasters have significantly reduced response times and streamlined data collection.

The temporary shelters market consists of the revenues generated by providing temporary shelter services and related goods by entities (organizations, sole traders and partnerships) that provide short-term shelter for victims of domestic violence, sexual assault or child abuse, homeless, runaway youth, and patients and families caught in medical crisis. These establishments may operate through their own shelters or may subsidize housing using existing homes, apartments, hotels, or motels. Only goods and services traded between entities or sold to end consumers are included. The global temporary shelters market is expected to grow from $37.48 billion in 2019 to $38.75 billion in 2020 at a compound annual growth rate (CAGR) of 3.39%. The growth is mainly due to the COVID-19 outbreak that has led to restrictive containment and governments across the world are funding the organizations to provide shelter for the homeless during the pandemic. The market is then expected to recover and reach $48.39 billion in 2023 at a CAGR of 7.69%. Western Europe was the largest region in the temporary shelters market in 2019. The increase in government funds for temporary housing contributed to the growth of the market. For instance, the federal government of Canada announced plans to give $15 million for temporary housing in Toronto. These funds will be utilized to solve capacity issues at local shelters and respite centers. In June 2020, $11 million were funded by the government to the city to cover similar expenses. Government funds are one of the many sources of income for temporary shelters and an increase in the funds from the government will, therefore, boost the temporary shelters market. Governments have laid restrictions on funds of non-profit organizations, including temporary shelters from foreign organizations, hampering the growth of the market. For instance, in 2017, the Indian government canceled foreign donation licenses for more than two hundred local nongovernmental organizations with suspicion of anti-national activities. Similar actions have been taken by the governments of Hungary and Russia. These restrictions abruptly stop the social work of non-profit organizations including temporary shelters operated by them, which negatively impacts the growth of the market.

The child and youth services market consists of the revenues from child and youth services and related goods by entities (organizations, sole traders and partnerships) that provide non-residential social assistance to children and youth. Only goods and services traded between entities or sold to end consumers are included. The global child and youth services market is expected to increase from $100.44 billion in 2019 to $102.98 billion in 2020 at a compound annual growth rate (CAGR) of 2.54%. The low growth is mainly due to the COVID-19 outbreak that has led to restrictive containment measures involving social distancing, remote working, and the closure of industries and other commercial activities resulting in operational challenges. The market is then expected to recover and reach $125.88 billion in 2023 at a CAGR of 6.92%. North America was the largest region in the child and youth services market in 2019. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The benefits from community programs for children and youth contributed to the growth of the child and youth services market. According to youth.gov, young people surrounded by a variety of opportunities engage in less risky behavior when in adulthood. A study was conducted that for the first five years where youth are involved in the 4-H youth development program, they showed a lower risk of having social, personal behavioral problems and four times likely to contribute to the communities and two times as likely to be civically active. These factors are expected to have a positive impact on the child and youth services market’s growth. The lack of employment and job training in foster care is expected to hinder the growth of the child and youth services market. According to Ifoster, a US-based non-profit organization, after aging out of foster care, homelessness and unemployment become a huge challenge for youth. Although there are more than 34 million entry-level jobs national wide in the US, many foster youths are not prepared for being independent and do not have the skills or resources needed for the opportunities. Access to technology is crucial for a foster child to be competing with their peers. Foster youth do not receive the same resources and opportunities as their peers. For instance, only 5% of rural, and 21% of urban foster youth have access to a computer at home. Therefore, the lack of employment and job training facility in foster care and some communities has a negative impact on the child and youth services market. Predictive analytics is a technique increasingly used by communities for the welfare of children and youth. Predictive analytics in the context of child welfare is commonly about maltreatment risk levels. The approach works through quantifying the risk and can be used to target the services that are given to children, families, and communities that are most likely to have benefits. For instance, the Illinois Department of Children and Family Services used a predictive analysis model to understand the children who were at risk of placement in congregate care settings. The predictive analytics identified a set of predictors including behavioral and emotional problems of children. This helped the department to design and implement a therapeutic foster care intervention that could be an alternative for congregate care. Two Novato-based community non-profit organizations, Novato Youth Center and Novato Human Needs Center merged into one non-profit organization in January 2018, which was named North Martin Community Services (NMCS). The merger of these organizations to offer multi-generational services for infants through seniors has boosted the benefits for the community.

The community food services market consists of the revenues from community food services by entities (organizations, sole traders and partnerships) that prepare, and deliver food for the needy. The community food services market includes establishments that primarily are engaged in the collection, preparation and delivery of food for the needy. Only goods and services traded between entities or sold to end consumers are included. The global community food services market is expected to grow from $90.87 billion in 2019 to $95.37 billion in 2020 at a compound annual growth rate (CAGR) of 4.96%. Although the global food trade was impacted by the COVID-19 outbreak, the community food services market was resilient. The requirement for emergency food for vulnerable, elderly, and low-income people during the COVID-19 crisis has boosted the market growth. However, due to the restrictive containment measures involving social distancing and the closure of industries and the disruption of the food supply chain, the growth is considerably low. The market is then expected to recover and reach $124.63 billion in 2023 at a CAGR of 9.33%. Asia-Pacific was the largest region in the community food services market in 2019. North America is expected to be the fastest-growing region in the forecast period. The increasing crowdfunding is projected to boost the demand for the community food services market. Crowdfunding is a method of raising capital from individual investors, customers, and the general public through crowdfunding and social media platforms. The global crowdfunding statistics published in May 2020 indicated a rapid growth in the crowdfunding market worldwide with China and the USA contributing 70.7% and 20.0%, respectively. Moreover, JustGiving, a UK-based online fund-raising platform raised about $7,705.8 to provide emergency food for vulnerable, elderly, and low-income people during the COVID-19 crisis in 2020. This has led to a greater supply for the industry`s food aid and social services, enabling industry organizations to meet the demand for food services. Thus, the growth in crowdfunding is expected to act as a major driver for the industry. The rise in the price of consumer goods, particularly food items, is restricting the growth of the community food services market. For 2020, the US Department of Agriculture has predicted that food prices will increase between 1.5% and 2.5%. Dairy prices are expected to rise from 1.5% to 2.5%, vegetable prices by 1%, fresh fruit prices by 1% to 2%, cereal and bakery products prices by 2% to 3%, beef and meal prices by 1%, poultry by 0.5% to 1.5%, and pork prices by 1.5% and 2.5%. Thus, the increase in the cost of food is expected to limit market growth during the forecast period. The launch of various programs to serve community food service requirements is becoming an emerging trend in the community food services market. For instance, in March 2020, Food Finders Food Bank, operating in community food services launched the Mobile Pantry Program. The outreach program directly serves patrons in areas where food is needed to supplement other starvation relief agencies. The mobile pantry truck travels around North Central Indiana providing nutritious perishable and non-perishable food and provides at least 6,500 lbs. of food to each place, which is sufficient for 140 families to receive 40-50 pounds of food. The Mobile Food Pantry allows organizations the ability to serve the needs of society. In July 2019, Zomato, a food delivery company based in India, acquired Feeding India, a not-for-profit organization. The company has acquired Feeding India as a part of the company’s corporate social responsibility. The acquisition aims to deal with the issue of hunger and food wastage. Zomato also developed a ‘Feedi.ng’ app, an app that connects donors and volunteers to serve at least 100 million underprivileged individuals monthly. In addition to this, Zomato will fund the entire salaries of the team and sponsor its core initiatives, while Feeding India will continue to be a non-profit organization. Feeding India was founded in 2014 and works in eradicating malnutrition, hunger, and food wastage in India.

The community housing services market consists of the revenues from community housing services and related goods by establishments primarily engaged in providing short-term shelter for victims of domestic violence, sexual assault or child abuse, a temporary residential shelter for the homeless, runaway youths, patients and families caught in medical crisis, transitional housing for low-income individuals and families, and for elderly or disabled homeowners. Establishments that volunteer construction or repair of low-cost houses in partnership with the homeowners who assist in construction or repair of a home, subsidize housing using existing homes, apartments, hotels, or motels, or those involved in a low-cost mortgage or work for all the said end-users, are included in this market. The global community housing market is expected to decline from $77.2 billion in 2019 to $75.9 billion in 2020 at a compound annual growth rate (CAGR) of -1.64%. The decline is mainly due to the COVID-19 outbreak that has led to restrictive containment measures involving social distancing, remote working, and the closure of industries and other commercial activities resulting in operational challenges. The entire supply chain has been disrupted, impacting the market negatively. The market is then expected to recover and reach $81.7 billion in 2023 at a CAGR of 2.43%. North America was the largest region in the community housing services market in 2019. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The federal funding for social services is a major driver for the community housing services market. Funding from the government helps many homeless people get shelter. Many programs are run by different countries to assist homeless people. For instance, in the US, every year the Federal Government allocates funds to States/Territories to support social services for vulnerable children, adults, and families through the Social Services Block Grant (SSBG). In India, ‘Pradhan Mantri Gramin Awaas Yojana’ focuses on providing pucca houses with basic amenities to homeless families. The objective of this scheme is to build one crore of homes of 25 sqm by 2022. The government of India also launched the Shelter for Homeless program under the National Urban Livelihood Mission (NULM). Under this program, various types of shelters such as men shelter, women shelter, family shelter, and special shelter (for old age, mentally ill, sick persons) are provided. The government of India will finance 75% of the expense for the development of these shelters and the other 25% will be the State commitment. The Indian government is also working on providing rental housing to urban poor belonging to scheduled castes, scheduled tribes and other backward classes, migrants, transgender, and senior citizens. Therefore, different types of federal funding will help drive the market for community housing services. Re-entry services are increasingly being provided for the people exiting prison. A majority of this population face homelessness after their release and have nowhere to go. Therefore, many NGOs have come forward to help them provide shelter. For instance, the US-based Lionheart Foundation provides shelter to this population and its Houses of Healing (HOH) program helps improve prisoners’ lifestyle by providing them with services like transformative programs for prisoners, HOH guide book, HOH video series and many more. In July 2020, Housing Choices Australia Ltd., an Australia-based NGO, merged with Access Housing Australia Ltd. This merger will help Housing Choices Australia Ltd. to create more housing choices and opportunities for current residents while respecting the local culture, history and tradition of both organizations. Access Housing Australia Ltd is a leading Western Australia community housing NGO. It was founded in 2007.

The services for the elderly and persons with disabilities market consists of the revenues from elder and disabled people services by entities that provide social assistance services to improve the quality of life for the elderly, persons diagnosed with intellectual and developmental disabilities, or persons with physical disabilities. The global services for the elderly and persons with disabilities market is expected to grow from $369.4 billion in 2019 to $390 billion in 2020 at a compound annual growth rate (CAGR) of 5.6%. The growth has slowed down mainly due to the COVID-19 outbreak that has led to restrictive containment measures involving social distancing, remote working, and the closure of industries and other commercial activities resulting in operational challenges. The entire supply chain has been disrupted, impacting the market negatively. The market is then expected to recover and reach $520.9 billion in 2023 at a CAGR of 10.12%. North America was the largest region in the services for the elderly and persons with disabilities market in 2019. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The decreasing household size coupled with a rapidly aging population is anticipated to aid in the growth of the services for the elderly and persons with disabilities market. The decline in household size is attributed to the reduced number of people living as a family. For instance, according to the census bureau estimates, the average household size in the United States was 2.52 people in 2019, down a quarter from the baby boom-era average of 3.36. One-person households account for 28.4% of the US total in 2019, up from 13.1% in 1960. Also, the surge in the aging population is generating higher demand for services for elderly people, thereby propelling the revenues of the market. According to the United Nations Department of Economic and Social Affairs’ report published on World Population Ageing 2019, there were 703 million persons aged 65 years and above in 2019 and this number is likely to double to 1.5 billion people by 2050. In addition to this, the number of people aged 80 years and older is projected to increase from 143 million in 2019 to 426 million by the end of 2050. The need for care of the aging population creates a demand for services for the elderly and disabled, which, in turn, drives the market. Elder abuse in centers that provide services for the elderly and persons with disabilities are expected to hamper the market. Elder abuse is increasing in the institutions that provide care to the elderly. According to the report released by the World Health Organization in June 2020, about 2 in 3 staff working in institutions such as nursing homes and long-term care facilities have reported that they have committed abuse in the previous year. Elder abuse can lead to serious physical injuries and long-term psychological consequences. The high abuse rate among elders in the care settings, therefore, creates a state of fear for the elders and their loved ones opting for these services, which leads to a decision of not opting for these services, thereby, hindering the market. Many companies across the globe are using robots to smoothen the transition of providing care facilities to elderly patients. For instance, Bright Cape, an Eindhoven-based company, has developed SARA, which stands for social and autonomous robotic health assistant. The project is part of the European EIT Digital Innovation Consortium and aims to reduce the workload in healthcare and to improve the quality of treatment in general. Japan is installing robots in nursing homes, workplaces and schools as its population ages and labor force decline. In September 2020, Elderday Centre, a US-based non-profit adult daycare program, merged with Seniors Helping Seniors® Fox Valley, a US-based non-medical provider of in-home care services for seniors. This merger is expected to meet the needs of seniors who require special attention whether in a day-care community or at home.

The vocational rehabilitation services market consists of the sales of vocational rehabilitation services by entities that provide vocational rehabilitation or habilitation services, such as job counseling, job training, and work experience, to unemployed and underemployed people, people with disabilities, and people who have a job market disadvantage because of lack of education, job skill or experience; and training and employment to mentally and physically handicapped people in sheltered workshops. The global vocational rehabilitation services market is expected to grow from $86.98 billion in 2019 to $87.15 billion in 2020 at a compound annual growth rate (CAGR) of 0.20%. The slow growth is mainly due to the COVID-19 outbreak that has led to restrictive containment measures involving social distancing, remote working, and the closure of industries and other commercial activities resulting in operational challenges. The entire supply chain has been disrupted, impacting the market negatively. The market is then expected to recover and reach $99.04 billion in 2023 at a CAGR of 4.35%. An increase in the number of companies expressing interest in hiring individuals with disabilities is expected to drive the vocational rehabilitation services market. There is a rise in companies recruiting people with disabilities for empowering them and also providing them with a source of income opportunity, which in turn benefits the company with a loyal employee and a diverse workplace. According to the Bureau of Labor Statistics, 19.1% of individuals with a disability were employed in 2018. In addition to this, in September 2020, Microsoft launched Microsoft Enabler Program in the Asia Pacific for removing the barriers to a more diverse workforce. The Microsoft Enabler Program provides cloud and AI training for the physically impaired and inclusive employment from non-profit organizations serving the physically impaired. Similarly, in 2019, Amazon India partnered with Sol’s ARC, an NGO working towards building learning content for children with disabilities. The collaboration is aimed at creating internship opportunities for individuals with autism and other intellectual disabilities. Such initiatives by organizations aid the growth of the vocational rehabilitation services market as they provide the required pieces of training and skills for people with disabilities making them employable. The shortage of skilled workers in the vocational rehabilitation (VR) centers is expected to hinder the vocational rehabilitation services market. Proficient workers are needed for training people with disabilities as they require more intense and structured training than people without disability. According to the Federal Register, the daily journal of the US government, 31 out of 78 VR agencies were unable to serve all eligible individuals due to lack of financial and staff resources, as of October 2019. Furthermore, in October 2019, Mercer University`s College of Professional Advancement received nearly $1 million from the US Department of Education to address the personnel shortage faced by vocational rehabilitation centers in Georgia. According to the Bureau of Labor Statistics, the shortage of qualified rehabilitation counselors is anticipated to grow by 20% by the end of 2022. This shortage of skilled counselors causes a demand-supply gap, impedes the learning experience of the disabled people, and thereby, hampers the market growth. Organizations operating in the vocational rehabilitation services market are focusing on integrating technology to make the administration work easier, connecting individuals with their counselors, and for the handling of data. For instance, in March 2020, as part of its modernization initiative, Vocational Rehabilitation & Employment (VR&E) launched an Automated Virtual Assistant (e-VA) project. In November 2019, Puerto Rico Vocational Rehabilitation Administration has invested nearly $6 million in technology to comply with federal regulations and streamlining processes. Moreover, Tyler Technologies’ subsidiary MicroPact, an information technology and services company, is providing case management technology to the Puerto Rico Vocational Rehabilitation Administration. The new vocational rehabilitation system was based on the entellitrak platform, the only low-code technology development platform for the public sector.

The online tutoring market consists of sales of online tutoring services and related products by entities (organizations, sole traders and partnerships) that provide online tutoring services. Online tutoring is the tutoring process in a digital, interactive, or connected environment wherein teachers and students are in different geographical locations. The online tutoring market is expected to grow from $1.3 billion in 2019 to $1.53 billion in 2020 at a compound annual growth rate (CAGR) of 18.0%. The growth is mainly due to the COVID-19 outbreak that has led to restrictive containment measures involving social distancing led to the closure of schools and colleges and increased demand for online tutoring. The market is then expected to grow and reach $2.38 billion in 2023 at a CAGR of 15.7%. The Asia Pacific was the largest region in the online tutoring market in 2019. The increasing demand for e-learning due to the impact of COVID-19 is driving the growth of the online tutoring market. COVID-19 has resulted in the closure of schools around the world. As a result, education has changed dramatically, with a marked rise in e-learning and online tutoring taking place remotely and through online platforms. For example, Byju`s, an India-based educational technology and online tutoring company, announced free live classes on its Think and Learn app and saw an increase in the number of new students using its product by 200%. Therefore, the increasing demand for e-learning is expected to drive the growth of the online tutoring market. The lack of connectivity in third world countries and some of the emerging economies is expected to negatively impact the growth of the market. Connectivity issues within developing countries and communities with low income are expected to impact broadband connectivity, hence negatively impacting the growth of the market. According to a survey conducted by Quacquarelli Symonds in April 2020, 53% of respondents in India using home broadband face poor connectivity and 32% face signal problems, 40.2% of respondents using mobile data face low communication, and 56.6% face signal/network issues. Therefore, the lack of connectivity in third world countries and some of the emerging economies is expected to limit the growth of the online tutoring market. Companies in the online tutoring market are increasingly investing in trends such as gamification for better user engagement. Gamification in e-learning and online tutoring is expected to inspire a game-like reaction and engagement among learners. This results in improved information retention, motivation and increased productivity. For instance, in June 2020, Byju`s, an India-based educational technology and online tutoring company, introduced Disney BYJU’S Early Learn app for Android and iOS, which involves gamification strategies. Other online tutoring companies such as Class Dojo and rainscape have also invested in gamification. In April 2019, Zovio, a US-based education technology services company, acquired TutorMe for an undisclosed amount. This acquisition will support the new strategy of Zovio and also provides a platform for introducing new products in the future. TutorMe is a US-based prominent online tutoring provider that uses artificial intelligence for providing students with virtual whiteboards, screen sharing, video chat and others. The global online tutoring market is segmented - 1) By Type: STEM Courses, Language Courses, Other Courses, 2) By Application: K-12, College Students, In-service Education, Others, .